January 2024 by Lee Smallone
Shame it's closing.
September 2023 by Denise Collins
I have always found the staff at Strood branch very helpful, they go above and beyond to sort things out for you.I just hope that branch doesn't close.Thank you ladies
September 2023 by Ronald franklin-knight
Great staff, friendly
October 2022 by Tom Barnes
Card stuck in machine of ATM and staff member states she won?t get the card out as I bank elsewhere. I explained the issue is with the machine, and described how it was attempting to return the card but got stuck on the lip of the card entry point. Still refused to help. Have had to cancel card and wait 5 days now until I can buy anything. Very annoying any unhelpful. Cheers
September 2022 by Hedwig Wendell-Crumb
Lovely staff member helped me to change up my coins today.I don't go to the bank very often and get quite anxious and nervous, as I don't know how to use the machines.The beautiful, helpful staff member stood with me and took me through the process step by step, explaining everything to me and how it all works.I really appreciate the extra support. Often people are too busy to help or explain things these days, so I am very grateful.Promotion and pay rise for that young lady please for her excellent customer service skills and knowledge of the different accounts and interest rates.Also, there was no queue as mentioned in a lot of the other reviews.
September 2022 by BmthEllie
Terrible customer service. There's no way to complain to natwest HQ about individual staff members so i've restored to a google review.The lady behind the counter was so rude. I asked to simply pay some money in and she made out like I had cut the queue even though everyone else was waiting at the ATMs and me at the counter on my own... I was so confused and then she shouted in front of everyone "can this lady go to front she needs my help" and when I said "no no that's okay i don't need help" she interrupted me and didn't listen which made every single person in the bank look at me and then proceeded to say "i'm not trying to make a big deal of it or make you feel awkward" when in fact that's EXACTLY what she had done. I was so shocked and confused by the whole situation, I have no idea what she was thinking. I suggest going to the chatham branch and avoiding this one.
August 2022 by Shahin Hussain
Queuing is terrible. Customer service not good. This is what happens when you have 2 staff at the bank. Common sense would prevail if there is a queue. You as staff would jump onto the next counter to help with the queues.
April 2022 by Brennan Young
absolutely pathetic service I'm sure I can find a better bank
March 2022 by Nigel Hawkins
Very help full and more better then gravesend NatWest and give u help and go full mill
January 2022 by J P
Queuing times are awful. The 'new streamline' approach doesn't work. Only one cashier ever open yet the other member of staff on shop floor directs you either use a machine or to continue waiting in line. Better suggestion would be to actually having two cashiers serving customers (the old way before they changed it) You could have a very quick query yet be stuck behind someone that wants to set up something new. Was once stuck behind someone for 40min. Always plan your day with intention that you're gona waste over half hour of your life the day you visit Natwest. Terrible method of running things as a 'modern approach' bank. Steer clear of this bank
December 2021 by A B
Queuing times are awful. The 'new streamline' approach doesn't work. Only one cashier ever open yet the other member of staff on shop floor directs you either use a machine or to continue waiting in line. Better suggestion would be to actually having two cashiers serving customers (the old way before they changed it) You could have a very quick query yet be stuck behind someone that wants to set up something new. Was once stuck behind someone for 40min. Always plan your day with intention that you're gona waste over half hour of your life the day you visit Natwest. Terrible method of running things as a 'modern approach' bank. Steer clear of this bank
July 2021 by Tony
Enough to make you want to change bank
April 2021 by Tony Colmer
Enough to make you want to change bank
March 2021 by wendy gough
Just spent 20 minutes queuing outside (covid requirement) only to find out that It was closed for refurbishment, no sign on the door to explain? thanks Natwest for the heads up not happy ?
December 2020 by Terry H
Strood branch is like most Natwest branches these days; the customer service is non-existant. staff have a high and mighty demeanor and treat customers like sheep. I for one can think of much worse places to work than a bank. They don't even work the standard hours in a day. Lazy.
