December 2023 by Ohiocheoya Oseni-Momodu
Dear Management Team of SPAR,I am writing to bring to your attention a deeply concerning incident that occurred at your SPAR store located in HOO (ME3 9AH), which has left me both deeply disappointed and upset.Earlier today, on Saturday 2nd December 2023 at approximately minutes past 4pm, I visited your establishment intending to purchase two items: Tropical Juice priced at £1.99 and Coleslaw priced at £1.69. Upon reaching the till, I handed over a £20.00 cash note to the attendant in payment for these items.To my surprise and dismay, the till attendant proceeded to issue me with £6.00+ in change, despite my clear indication that I had tendered a £20.00 note. When I insisted on the correct amount of change, the attendant was dismissive and refused to investigate or verify the transaction through your CCTV footage.Instead, I was asked to provide my details, with the assurance that someone would contact me the following day. This response was not only inadequate but also troubling, as it left me feeling racially profiled and unfairly judged based on my appearance. It appears that the attendant made assumptions about me based on the clothing I was wearing, which I find deeply concerning and unacceptable.As a member of the community and a senior manager within one of London's respected NHS trusts, I value and respect the importance of fairness, equality, and professionalism in all interactions. It is disheartening to experience such discriminatory treatment in a place I consider part of my local community.I kindly request a thorough investigation into this matter, including a review of the CCTV footage from the store at the mentioned date and time. I am prepared to escalate this issue further if necessary, as no individual should be subjected to prejudice or unfair treatment based on their appearance or any other irrelevant factor.I urge your prompt attention and appropriate action in addressing this issue to prevent such incidents from occurring in the future. I trust that SPAR values diversity, inclusion, and fair treatment of all customers.
December 2023 by Funloh Ashaye
Got everything
October 2023 by Amy Lazenby (Lazy Bee)
Nice little shop. They usually has just what you need and the staff are very helpful if, like me, you can never find anything yourself. Also a little Subway tucked into the back of the shop but that can get very busy as can the entire shop from the few times I've been there.Overall, though, no complaints. Would Recommend.
August 2023 by Rickie Comfort
Meal deal. Soggy sandwich with todays date on it. Basically just paid £5 for a small bottle of drink and bag of crisps as the sandwich went in the bin! Vile
May 2023 by Tamara Harvey
The staff are fantastic in my opinion. Always happy to help always make me smile. Never had a problem with any of them
November 2022 by Dave Gardner
Could really do with a floodlight down the alley.
August 2022 by Stephen Gargan
Very rude manager, insulting to staff and customers. Terrible woman.
April 2022 by Dave
These guys are an absolute joke, what is the point in having a post office service that is supposed to be open only to be told that i'll have to comeback in a hour as no one is available to serve, this is a service that they are paid to provide by the post office so ill be reporting them direct to the post office. The amount of times I spend the time travelling here for these guys say this is ridiculous. They always have attitude like its putting them out even when they can be bothered to serve
May 2021 by Mo
Really handy for quick purchases
March 2021 by Alec Cole
Terrible manager, very rude and disrespectful. Doesn't follow guidelines for coronavirus no mask or gloves.@ spar hoo owner I spoke to Farah spar Customer Relations Team saidA F Blakemore & son Ltd own own all spars in this area.
October 2020 by H Stone
A well air-conditioned shop with decent snacks
September 2020 by Rob Beacham
Service really isn't great in here tbh, convenient having a post office inside tho ??
October 2018 by Laura Regan
I worked there last year I quit because the manager is rude unprofessional and arrogant and gets away with it because management higher above her donâ??t seem to care have thankfully now moved so I donâ??t have to see them or shop there now plus I thought the food was overpriced and tasted nasty
April 2018 by mike h
Rather limited in choice, compared to the other, more popular, supermarket in the village, but has the local post office and a small 'Subway' on site. ATM adjacent to entrance, but not the only ATM in the village, prices are a good average, but not the best in the area, not my first stop for a 'quick trip to the village'. Ample parking at the rear.
April 2018 by Martin Broom
Some of the food is expensive. Also, sometimes certain products are not available, sad really, I love shopping local. No good if you live in the area.
