March 2024 by Mash 92
Had great fun kayaking with the family - such a beautiful aqua blue lake, and not crowded so that was a plus!Unfortunately the experience wasn?t 5 stars for me as the customer service was not great at all. This was my first time doing any type of water activity, so had no idea where to start. The staff at the booking in desk didn?t let us know if someone would be available to help us/give us a tutorial. Someone pointed to where the life jackets were, and then left us to it. Had no idea how to get into a kayak or how to paddle etc. I had to walk around till I found someone to help, who was surprised that no one had shown me anything. Once our session was over, we paddled as close to the shore but there was still a lot of water separating us to the shore and I couldn?t get out easily. There was a staff member with another couple getting ready to go on a kayak, who was just staring at me clearly struggling, and didn?t do anything to help. In the end the kind gentleman of the couple helped pull our kayak all the way onto the shore so I could get out easily.I honestly did really enjoy the actual activity and loved the location and the place in general, but the staff attention to their customers, especially those who are beginners who need more help than others, was really poor. If this was implemented then the experience would have been 5 stars.**UPDATE**: I came here again in September with my family as I enjoyed the activities here and the experience I have to say was a lot better! The staff were super friendly and helpful :) great range of activities
March 2024 by Siobhan Sharp
We booked the BBQ cabin and it was fantastic! Everything was provided, plates, cutlery, utensils. All we brought was prepped food. The BBQ was lit and ready to go as soon as we arrived. The setting is beautiful. Laura was fabulous, looked after us really well. I definitely recommend, this is a great experience for a group gathering. Next time, we'll definitely combine it with some water sports or time in the wellness area or spa.
March 2024 by Kerry
Had an amazing stay at the lodges. Laura was amazing, she contacted us the night before about upgrading us and giving all details we needed for arrival. On arrival Laura was very helpful with our luggage and giving us every bit of information needed and also only a message away if we needed her.. Laura was very easy to speak with and found myself just having casual chats with her which made the experience so much more comfortable..again on check out Laura was there to help again with the luggage and get us back to our car.. me and my partner had an amazing time here and we will defo be visiting again.. thank you for a lovely stay ?? if u see this Laura I hope u have a lovely break and happy birthday to you son ?
March 2024 by Nicole Antoniou
I done a surprise visit to the Lake to visit their BBQ cabin and it was absolutely perfect! The staff was amazing, especially Hobbie. It was so relaxing and the surroundings were beautiful! They had everything thought out and fully equipped for what we needed. I will most definitely recommend to anyone to visit and will be visiting again in the future. Thank you for the lovely experience. Will be back again soon!
March 2024 by Crystal Grant
Stayed here for an anniversary in coots lodge , beautiful lodge , cleaned to a very high standard , loved the fact everything is eco friendly . Even the hot tub is powered by wood and not electric!Everything you need to cook meals and we loved the old style kettle too .Bed was so comfy and I slept so well .Hobbie our host , was so friendly and couldn?t do enough for us . So welcoming .We enjoyed the buggy ride from our car to the lodge with all our luggage in tow !If quiet and to be one with nature in complete luxury then this is the place to stay !Thank you for an amazing weekend , we made some beautiful memories and are fully relaxed and ready to go back to our busy lives ! We will be back next year for sure !
March 2024 by Sarah Mead
Went with a group of friends for a sunset sauna at the wellness centre. Although it doesn't appear a very attractive setting when you arrive in the car park, once you're in the wellness centre itself, it is lovely. There aren't quite enough changing rooms to manage the number of people arriving and leaving at the same time so there can be lots of waiting around (but it is in a very nice waiting space).
January 2024 by Jaan Dervishali
We rented out the hut at St Andrews Lake on a weekend. The experience was brilliant. We had to amend our booking due to some late, unforeseen circumstances but the team were very understanding with this. The hut and bbq was prepared really well and we had very little to do when we got there - just cook and relax! Hobbie and the team were extremely friendly which made the experience even more pleasant. We will definitely be attending again, and we are looking forward to it already ?
January 2024 by Karolis Zilius
Amazing place if you love Nordic saunas and hot tubs. You may go straight from hot tub or sauna to ice cold lake. It?s pity that there are so little places like this one in the UK. Very recommended!!
January 2024 by Keeley Felton
We've visited St.Andrews Lake twice now to use the Wellness Centre , I absolutely love this place , the Staff are very friendly helpful and polite , we booked the session out for all 12 of us , we had a wonderful relaxed ,fun, chilled out afternoon with all our friends it was superb , the facilities are fantastic too .We visited the Cafe too where we all enjoyed the Hot Chocolate , all in all we had a fabulous time and looking forward to re - booking very soon ,Thank you SAL ?
January 2024 by Akmal Hussain
Stayed at the quary lodge for 4 nights with my wife and three kids. From the moment we drove through the gates till the very end we received exceptional customer service from Hobbie. Over and beyond expectations. He certainly makes the whole experience more relaxing. If anything is needed he is one call away. I have worked and been apart of many customer based environments and to see this kind of service is very rare. Thank you mate. The lodge is absolutely fantastic everything you need and more for a short break the views are also breathtaking. Fish swim up to the lodge to make the experience more real. I can?t express the time I had and my kids loved it. Will definitely return in the summer months next time.
January 2024 by Jabin Farha
The Lake needs a bit of a boost. Prices are kinda high, especially considering it's still a work in progress, and the beach is on the small side.The ads make it sound fancier than it really is. Plus, paying extra just to hang out on the beach feels like a rip-off. It could use some improvements in how they do things and being more upfront about what you're getting.But, gotta say, the aqua park there is pretty awesome. Despite the other stuff, the aqua park adds a super fun vibe to the whole visit.
January 2024 by Alison Wilson
The Wellness experience is so relaxing. Sitting in the hot tub under a huge sky feels like being on holiday. I have done the Friday night session, stargazing and again during the day. Will be doing it again very soon ?
January 2024 by Andy Payne
An amazing experience using the wellness centre.
December 2023 by Georgia Quinnen
Just spent a long weekend at quarry lodge. Everything was perfect - the lodge was spotless with an incredible view. Perfect place to relax and do nothing! Hot tub was an added bonus, spent so much time in there even in the cold weather! It was perfect! Hobbie was amazing, he was contactable and so helpful! He made nothing seem too much trouble! Excellent customer service! Already booking our next trip back! So quiet and peaceful - definitely worth a trip!Rooms: Beautiful
December 2023 by Ashana Gupta
My partner and I visited the wellness centre and it was just the most wonderful afternoon we have had in ages. The back drop of the peaceful lake whilst you relax in the perfectly temperate hot tubs, is really a dream. The staff were so knowledgeable about the facilities, health benefits and were very attentive. Hobbie was particularly helpful ensuring everyone had water to drink and felt comfortable. He ensured every hot tub maintained the perfect temperature and regularly replaced the logs for burning. I can?t think of a better weekend outing and will be returning very soon. Thank you.
