January 2024 by Gary Stratford
Used the car park to go next door to wickes not the carpet shop
December 2023 by Sweyn Forkbeard
AVOID AT ALL COSTS - UNLESS YOU WANT TO TAKE 3 DAYS OFF WORK WAITING FOR THEM TO ACTUALLY DO THE 1HR JOBIncorrect initial order, about 5 trips to the store, and we are now on the 3rd attempted fitting.Messed up my initial order, specifying incorrect fittings for the job - took 2 trips back to the store to fix something that it's essentially their job to know.Cancelled the first fitting the night before because of an issue with the Vinyl.Second fitting also cancelled, after the fitter had turned up (!), as even though I had been into the store to check everything would turn up as ordered (and already paid for), on this second attempted fitting the fitter turned up without all the items needed.Don't suppose they will be refunding the £39 they charged me for something called the "Making It Easy Package", which clearly doesn't make anything easy.
June 2023 by Lesley Bull
Just ordered carpet - a painless process. Michael was very helpful in guiding our choice and suggesting important considerations.
June 2023 by Lorraine Coombs
Went to carpet right Sevenoaks everyone was so helpful especially Martyn who couldn?t have been more helpful Ron start to finish. Got just what I was looking for.
May 2023 by Sulabh Chaturvedi
I have placed an order on March the 4th and still awaiting the product. I go to the store every week twice or thrice only to hear apologies or empty promises. I have made a formal complaint yet no responses.I don?t recommend buying from this store.
February 2023 by Nathan Kirkaldie
Ordered our carpet from Martin who was very knowledgeable and wanted to make sure it actually suited our needs! Would highly recommend Martin and his team
February 2023 by Sarah Clarke
Michael at the Sevenoaks store was super helpful. Helped with selection and also explained the whole stair runner process clearly
August 2022 by Harriet James
Michael at Sevenoaks was fantastic. Provided incredible service, very knowledgable about the varieties of carpet and additional items required. We look forward to our new carpet arriving which we have just ordered. Thank you Michael!
July 2022 by Anthony Akerman
No communication between the store, the estimator, the warehouse with the carpets and the fitter. I first was told to call the Orpington warehouse to confirm when the fitters would come. Couldn?t reach them for two days and did not respond to email or voicemail. The retail shop in Sevenoaks just said nothing to do with them and I had to just keep trying for o call their warehouse. Fitters arrived finally at 3pm to do a 3 bedroom and 2 stair job not finishing until nearly 8pm. Didn?t put down the boarding to fix the floors or stairs as quoted or the wardrobes. When I went back to the store, I was told it?s nothing to do with them.Horrid customer service. Don?t use them
January 2022 by Nikki Mepham
Big thank you to Emma and Bee in the Sevenoaks store for helping make my purchase easy they were both polite and helpful
December 2021 by Ian Chinnery
Great staff very helpful, huge range of choice and also able to take products away on the day
December 2021 by Steve Jones
Really good store and emma was really helpful with placing my order. So would use them again
November 2021 by Felix Warrior
The experience that I had in this store was delightful. I came into the store lacking any indication of what I needed. Both of the customer advisors Bee and Emma worked in tandem to deliver me all the information I required. If I need any more carpeting needs I won?t hesitate to come straight back here. 10/10!
November 2021 by Kamei Jane
Bethany and Emma in the Sevenoaks store were very friendly and helpful. They gave me space to look and advised me on what would be suitable for the areas of my home I?m considering to re-do. I will be back in store to see them soon with measurements and to place an order with them.
September 2021 by Lucy R
Ordered new carpet from them for a stairs, landing and six rooms but had nothing but problems, next time I'll use somebody else. Avoid carpet right if you know what's good for you
