December 2023 by Darren Keys
Orders breakfast through drive through. Got asked to wait in car park for my food (nothing new there)Waited 15 mins and still no food. Go in to find out my ticket had been lost and now breakfast is over so no longer can have what I ordered. this is beyond a joke and not acceptable. Will be in contact with you're HR department.
December 2023 by R Wetherill
I ordered online. Not everything was delivered.Little opportunity to complain.Nearly an hour in the phone to deliveroo, and two weeks for a refund.Pathetic.
December 2023 by James Marfleet
This is worse one I live near to it but purposely drive to sidcup bypass as it actually quicker then waiting for these guys and food slapped together almost like they are throwing across the room.I?ve come here today as I haven?t been in a while in the the hope that it has changed but no it?s the sameGone through drive through waiting in car park for ages annoying also as knowing is in there
December 2023 by Matt Munds
Staff seamed rushed even when it was quite they got 5 orders wrong in the time I waited like none of them can read the screens to match the
December 2023 by CS
Not only my order was not right, there was nothing in my big Mac plain and dry...but I was ill from eating it all day! What are you doing Sevenoaks McDonald's do you lot want to make ppl illParking: None
December 2023 by Neil Bewsey
It's a McDonald's, it has a drive-thru, service was speedy despite how busy it was. Only comment to make is that the drive-thru is really narrow!
December 2023 by Daniel Astill
Thanks today for our order. Looked forward to trying the chicken big mac and all I got was this chicken big gap on both the burgers ordered. With half the fillings missing. Chips were undercooked burgers missing fillings. You had one job McDonald's.
December 2023 by John Mason
The food was ready quickly given we adjusted the ingredients. They brought it to the car and because they had run out of large cups they gave us 1 medium and one small of each drink meaning we received 150ml extra.Parking: It is not a huge car park and can get full at busy periods but it is right next to other spacious car parks so you can just walk across if needed.
December 2023 by Chris Saunders
Food was decent enough, although we had to park up despite ordering on the app and picking up at the drive through. Not impressed with service though. They charge for sauces and failed to put them in the bag. 2nd time this has happened and I even asked the server to double check!
December 2023 by Leon Williams
Food cold. Always have to wait and park even though I go to the drive through. Not sure how a franchise can use McDonald's name and be so rubbish. Fryston floppy. Burgers rubbish. Lived in Sevenoaks for 7 years and the standards have never improved. Start reading these reviews and get a proper manager to run the place McDonald's.
December 2023 by Alex Farebrother
Atrocious, waited half an hour for a drive-through order. Spoke to the gormless staff to find out where the food was to be told, "I'm just a trainee."When the food eventually appeared, it was wrong, and multiple items were missing. I'm not sure what's going on at this McDonald's. They were far from busy, worst maccies I think I've ever been to. If it was possible to give 0 or even negative stars, I would
December 2023 by Warren Darkes
I can not understand how 1 store can get it wrong so many times. Almost every time I get a delivery, there is always 1 or more items missing.Considering this is 1 of the largest food chains in the world, you think they would make sure their staff are trained to read an order.So, thanks, guys. I'll be eating a sandwich tonight.
November 2023 by Roderick Cronin
What a great crew in that Otford McDonalds. We visited twice and everyone was so helpful.Kid-friendliness: Computer screens to keep them occupied.Wheelchair accessibility: Big wide electric doors.
October 2023 by Karen Seale
Very busy (too busy?) food is nearly always just about warm. Staff are always too busy. But I suppose less than. £10 what do you expect ?????
October 2023 by Karen Wilson
They don't understand the meaning of fast food! Every time you use the drive through they make you park up no matter if there is no one waiting or it's a simple order. One person told me it's because sensors in the road monitor how quickly they move cars through- if that's the case it's ridiculous that they can get round the target by pushing everyone to the car park - no idea of customer service.
