September 2023 by Victoria Martin
Wouldn?t even give them a 1 star if 0 was a option, absolutely shocking customer service, only 1 guy on the whole shop doing shoes (across 2 floors) poor guy couldn?t keep up with the demand and seemed very stressed out, loads of other staff members walking around chatting to other staff members but none could serve shoes apparently, more interested in chatting than a paying customer. When we asked if they could find us a shoe size or who could we was met with a very rude ?I?m clocked off, not my problem? wouldn?t tell us who the manager was either, lots of other customers were annoyed and frustrated with the fact there was no one that wanted to help, wouldn?t bother coming here at all absolute waste of time and rude staff
September 2023 by Sean Smyth
Not one staff member seemed to be on the shop floor upstairs or down, 2 people at the front who couldn?t help as they where ?clocked off? couldn?t help and wouldn?t and no other members could be found apart from on tills - also another member of the public walked out and said they have had the same issues - well done you have lost our business.
August 2023 by Bradley Jeffery
I tried to return a faulty item general manager was very rude and unhelpful
July 2023 by Clive Goodwin
Bit of a wait to buy trainers. Wasn?t too busy however seemed to be a lack of staff on the shop floor. Anyway got what I was looking for. It?s cheap so can?t complain too much.
June 2023 by Paddy Bourke
The most miserable unhelpful and downright sour customer service I have ever received. If they don't want to be there get another job.
June 2023 by Mich ladyluck
No staff willing to help.. Really bad attitude.. Its like i am thr one makng them workI want back today only to be told they can't sell shoes until 10am as there's no staff ?
May 2023 by viraj fernando
Today I had Very very poor customer service in this Shope. one of lady staff worked near to exit wearing spectacles reply to me very rudely . I trying to buy t shirt and I asked do you have medium size and she showed me I try that but not enough for me. I asked again do you have large one . That time she is angry and replied me very rudely.
April 2023 by Bethaney Gibbs
Would give zero if possible. Most unhelpful uninterested staff- One person reluctantly and slowly helping everyone waiting, barely anything in stock. Took 45 mins and asking multiple times to get 2 pairs of shoes and eventually gave up and left without buying anything.
April 2023 by Lynne Calvert
Awful service, the staff member helping us was quite rude and arrogant, very slow, lots of people waiting for the same thing, definitely wouldn't shop there again
March 2023 by Jim Potter
Got what I wanted, but man they need to organise their staff better in the store. Took longer to wait to get shoes than it did to try them on and buy them. And it wasn't busy ...
February 2023 by Briony Alcraft
As others have said, wish I could give 0 stars. What kind of store manager actually walks away from a customer when asking for an exchange on poor quality shoes that lasted 2 months? She made my blood boil. I have never experienced such appalling customer service. Why is she still in this job after receiving all these appalling reviews?? Felt very sorry for the young helpful lady on the till who had to try and deal with the aftermath. She remained polite and calm.
February 2023 by Jenny C
Very nice store with helpful and friendly staffs. However everything turned upside down since the female manager came to deal with a refund, she was very rude and unprofessional, her words were almost humiliating, worst ever experience. Won?t be back for sure.
February 2023 by Joss Alcraft
Rude, miserable store manager. What a den of inhuman despair this shower of a company is. AVOID and shop somewhere with a customer service manual and a decent business ethic.
December 2022 by Sam James
Went to buy some football boots and was given a boot off of display as it was the last one. It had a couple of scuffs on it and has obviously been worn so when I got to the till I asked if we could have any money off as the product isn't 100%. The manager was called over and didn't even look at the condition and said no and just walked off without even talking to us. This is the second time we've been in and staff have just been rude and unhelpful.
December 2022 by Paul Keldon
A horrible experience, will never shop in this store again?.. went in too exchange a box of 4 boxer shorts (Reebok) I had picked up wrong sizeWas told very rudely do not exchange underwear, even though they were untouched. I asked to see the manager & to my surprise this rude and confrontational woman was the managerA disgraceful person
