August 2023 by Anne Rous
Lovely helpful staff, very fast service and efficient.
February 2023 by Joshua Corley
Staff are always helpful
April 2022 by Eileen Tobin
Many thanks to Donna for helping me with my on line banking after me being a fraud victim. Spent a long time on the phone without success then the lovely Donna sorted it in 30 minutes . She's a gem.
April 2022 by Trevor Grain
I have been a Lloyds customer for many many years and this week I found myself needing to do a CHAPS payment for a large amount from my account. I went into the branch and bare in mind a self confession I am not the easiest person to deal with as I am quite assertive and know what I want. When I got into the branch I went to the customer service desk and asked the lady there (Donna) if I could speak to someone who was experienced in CHAPS payments. Donna said ?no problem I can do that for you?. Donna took all the details of the payment and printed me them off to double check as they have to be correct or the payment bounces back. For a CHAPS payment 2 managers have to authorise it and the other manager was repairing the cash machine so was busy. I said to Donna I will wait until the other manager has done as I want to make sure the payment is made. Donna assured me that she would see it through before she left for the day. Yes I have heard that before many times and the task has not been completed. How wrong I would be on this occasion. I did leave it with Donna and I left and went home. Donna said that she would process the transaction and if there was any issues they would contact her direct either today or she would check first thing in the morning and she would contact me. Donna rang me just before leaving for the day and said that she hadn?t heard anything so everything should be ok and the money would leave my account by 5pm. Still not convinced that the transaction would be made by the close of business I waited and kept checking my account. A few minutes past and my phone rang again it was Donna she said I have just called to let you know that the money has left your account and the transaction is complete. I was over the moon not only that the transaction had been completed but that Donna had took the time to check again before leaving for the day and rang me just to put my mind at ease. Thank you Donna your customer service was impeccable and you should be recognised for that which is why I am taking the time to write this review. Excellent !!
September 2020 by Chelsea Cloke
Staff always happy to help you
April 2019 by hanane white
The staff are always helpful and the bank is clean and well set out. It is a good size and when I have asked to see someone in private it has never been an issue. They try hard to bring the que down and happily go to the machines with customers if they need assistance. They are always open on time and Iâ??ve also noted that staff try to remember which is excellent for good customer service.
August 2018 by Soare Cristian
Nice staff,explaining evrything!
June 2017 by Steven White
Staff always happy to help. ð??ð?»
December 2016 by KelliiBabe
Absolutely amazing service!
I moved from nationwide to lloyds not so long ago, I had a hard time getting a student account for almost a year!!
As nationwide didn't do a student account I requested to go with natwest, not only was they Ignorant and rude I spent roughly £200 trying to get open a student account with them.
Spent a year and a half trying to get a student account with them and they couldn't tell me why I was unsuccessful...
So... On my way back I thought I would go into lloyds, turned out to be the best decision I've made!!!
David had the most outstanding service and within 2 hours he was able to open me a student account!
It doesn't stop there, I have been struggling with my credit score for 5+ years mainly because I never financed anything...
But ever since I've been with lloyds, which has only been a few months my credit score has increased dramatically!!!
I can't thank you all enough!
And I've referred lloyds to 3 other people which have took my word and absolutely love your service!!
Keep up the good work!!!
