January 2024 by Mid Kent Mezzanine Limited
First delivered our food to a parcel box without notifying us, as you can imagine 2 hours later after numerous calls it was stone cold.Then tonight after ordering 2 hours later we received a rude call telling us to collect out 6 pizzas or they would cancel our order.Disgrace to the PAPA JOHNS BRAND do not use.Bad enough a few months ago they were shut down by the council, clearly they haven?t improved.
December 2023 by Leon Young
No progress on order and don't answer the telephone at all. Completely inedpt save yourself the time and hassle and go elsewhere.
December 2023 by gabriela DRAGHICI
Second time in row when papa johns pizza it's a joke..1st time cane after 1h30minutes completely cold, now came full full of oil and super dry. Shame I cannot add pictures.Avoid at all times!
November 2023 by Joe Smith
Ordered pizza at 6.04 this evening at 7.30 nothing had turned up rang the store 18mins no answer so decided to go to the store.Approached the counter and wow pizzas everywhere I mean uncooked pizzas everywhere both people don?t speech English not a single word so after 10-15 mins trying to show pic on app etc of order still nothing a delivery driver turns up tells him what happened he said they don?t know what there doing I?m shutting the store tryed to call manger no answer 72 orders on system that?s a lot of unhappy customersWhile I was there 2 angry customers walked in dealing with same trouble avoid avoid avoid report to council as pizzas with meat left everywhere avoid avoid no refund no pizza delivered
October 2023 by lee edwards
Absolutely disgusting behaviour from the Sittingbourne branch. Order online at 7pm. Still no pizza delivered at 9pm. Tryed calling many times no awnser and tracking the food isent working the company happily took my money tho. ?? Now having to order elsewhere at 9pm for my
October 2023 by Adam Major
Really good pizza but the people there are either mugging the franchisee off and ignoring phonecall orders or they don't care about order via phone. I can't get the same deal on Uber eats or just eat as I can over the phone. For the last 5 years no one answers the phone it's a joke
September 2023 by Emma Nicholson
Food took over an hour to be delivered. Ordered online & said it had come and it hadn?t? took me 2 calls & waiting for about 10-20 minutes for them to answer the phone to me. No apology or anything. Just got told ?we are busy? food wasn?t to standard, was cold & hardly any toppings.
September 2023 by Tom Manktelow
App said delivered food never arrived no one answered
August 2023 by Samuel Wood
They became confused over my order, so cancelled it, then refused to put it through again, saying "we have plenty of orders".Then swore at me over phone (won't repeat) and hung up on me saying that customer service was something I had to do myself online.
July 2023 by Hannah Gardner
AVOID PAPA JOHNS SITTINGBOURNE
Absolutely disgusted is an understatement. Parents ordered pizza at 7.30pm and had been well over 2 hours after this point and still the order hadn?t been delivered! Tried phoning and it just kept ringing! So after 3 hours had past drove down there and they demanded proof of payment and made out like they hadn?t ordered/paid. 10pm at night and this still isn?t resolved so they?ve gone without dinner tonight!! ?
June 2023 by Dylan Smith
Horrible pizza. Ham smelt funky and off. Dough was tasteless and hardly any cheese in the pizza. Won?t be using again
May 2023 by James Nugent
Ordered a pizza that was cold and greasy, driver said he was the only driver on a saturday night! Nduja wings turned out to be bbq wings, no dips. Try to ring branch and the phone just keeps ringing. Wouldn?t be surprised if the driver is the pizzaiolo too. Avoid!
March 2023 by Sally Allan
Why are they training people on a busy Saturday night ? ordered half pepperoni, half works . half the works doesn't have any toppings on it , no olives at all . Also wasn't very hot at all , Definitely won't get My custom anymore .
March 2023 by Petra Beedie
Pizza arrived over 1.5 hours late. By then, we had eaten something else and didn't need or want the pizza any more. Before their late delivery, we had attempted to call, several times, letting it ring for several minutes - nobody even bothered to answer the phone, and we had no idea if the pizza would ever arrive or not.
This is not the first time we've had problems with this place - previously, food arrived cold, was put on the floor outside (!) etc.
Not recommended! Will use other pizza places in future.
December 2022 by Dereck Pearmain
Appaling service rude manager cold food never again
