September 2021 by Kai Koh
M\\u0026S Food standard convenience.
October 2020 by Warren Groves
There's so many people looking for work right now and yet there's one miserable woman is still employed here. Rude and abhorrent, lacking any customer skills whatsoever, I now avoid going in if I see this repugnant woman behind the counter. Most of the staff are pleasant and helpful, but one person spoils it for M\\u0026S.
October 2020 by Alan Tan
I am local live down the road . I have a very bad experience tonight at 11.15pm staff is working at the back . I have to lift up one of the petrol gun to get they attention . When the the staf saw us 3 times.but still go back to the back store. When they come out after and let us in and give us a very bad attitude . We Just wanted get some goods . What is all this about ? Where is m and s standards. They need a better management. And this place is 24 hours service what a joke. Is 3 degree out side . Hopefully the management will see this review and sort it out.
October 2020 by World Traveller
INEPT CLUELESS STAFF\\n\\nLet me start off \\u0026 say there are some hardworking older staff at this store (not many). What does let it down is the inept younger staff who haven?t the blindest clue of Customer Service or just plain manners!\\n\\nIf you live local and use this garage (like I did!), you?ll probably use to this by now...lack of staff on tills, when they are on the tills their either texting or chatting with co-workers when customers are queueing to the door. Rude, sharp blunt, and disinterested, did I mention customer service does not register on their vocabulary especially if you are unfortunate enough to be served by one of the stroppy teenagers on the tills.\\n\\nM\\u0026S you need to look at how you train your staff particularly at this store. My only hope is that someone from M\\u0026S BP read this and send in a secrete Shopper!\\n\\nThen you?ll realise why your Retail profits are in decline.....
April 2019 by Jj
Itâ??s your typical BP and M&S store. Expensive but always open at your convenience. Never had any problems with staff. New people do get employed and obtain experience over time. Never had anyone speak to me disrespectfully or unprofessionally. Overall a great store.
February 2019 by Kimarie Patterson
Served in M &S by a rude shop assistant with no customer service skills
December 2018 by Joanna Wong
I come here at least 3 times a week this local m&s has the best variations of fresh food and drinks and itâ??s local for fuel. Highly recommend
December 2018 by ILLUMINATED GALAXIES.
Nice store but to be honest the staff could do with some customer training can be quite rude no please or thank you as a paying customer I do at least expect that . manners don't cost anything ..ð??
October 2018 by Strahil A
Good pit stop. Has a wild bean cafe and an M&S, so you can pick up some decent food
September 2018 by Roger Philpott
Just visited M&S Snodland, customer service terrible, I was at the petrol pump waiting for the magic button to be pushed while two M&S employees were chatting. I was waiting at least 3 minutes, there were no customers at the counter so it was not busy. Jenny and some other lady with BRIGHT coloured lipstick just stood there talking and they said, " all i can say is that i am sorry" who cares, where is the customer service, the young manager with black hair came out to talk to me, he said the same, i believe he will do nothing about this. I have been in the store before when jenny has had disagreements with other customers, why is she still working at M&S. I thought M&S took pride in their customer service, but in the case,NOT. Where has all the customer service gone, AND you are paying wages to promote your company like this, no wonder M&S are in trouble still. Good location, Customer Service SUCKS.......
October 2017 by Ali Husayn
Do not use the tyre pressure machine. It has incorrectly measured the pressures. Waste of time and money.
July 2017 by Ali Hussain
Do not use the tyre pressure machine. It has incorrectly measured the pressures. Waste of time and money.
October 2016 by Max Daley
Great little pit stop
August 2016 by Mark Fletcher
Not bad for a local
