September 2023 by Steve Beverley
Absolutely dreadful never got anything in stock get told to seat to one side for 40 mins and its read in 4 days someone needs to sort it out as people running out of prescription not good enough worst pharmacy in kentout of praseptsion
August 2023 by Damien Paul
never seen slower service.
August 2023 by Maco Playz
Having visited the pharmacy today I was the only one waiting for mine and my wife's medication waited for an hour and ten minutes, mine wasn't available and as usual my wife's medication was short we rarely get all our medication in one go and like this time will have to go backand queue again to pick up the items that are missing, I have not once been there and the medication has been ready for collectionAnd from what I read from other reviews nothing has changed over the last year.Went yesterday to try to get my medication wait I was first in queue waited 30 minutes to be told I could not have my medication as the pharmacist did not come in and the pharmacy was closed,Today again no staff just the pharmacist doing everything waited 30 minutes and gave upI'm going again tomorrow to get my prescription and go some where elseThe place ia a Complete jokeJust to let the owner know I don't have twitter or facebook
July 2023 by AR
Very poor staffing levels, meaning you regularly queue for an hour or more. Needs addressing ASAP.
July 2023 by Only Me
Worst Pharmacy ever. Staff is nice enough and I feel sorry for them but they are sooooo unorganised. Waited for over an hour for an IOU just to be told that they still don't have one item (although I had been told it was in stock and would be ordered in.). Not the first time that I have experienced ridiculous waiting times. Boxes of medications everywhere, the left does not know what the right is doing.
July 2023 by Peter King
Have changed their opening times 9am to 9pm for the pharmacy. 45 minute wait as totally unorganised system in place on 10th July when changed their opening times. Need someone to go in and make it organised!!
July 2023 by James Reid
Initial visit when collecting a prescription I was told they hadn?t received any prescription, so I returned home and got confirmation via the NHS app I then returned a week later to be told they didn?t have three of the items on the list and they would ring me when they had all the items, after waiting a week with no phone calls they said the prescription was sent to my new chemist in Maidstone, so I went there and was told the prescription was still being held Swanley, Swanley Asda then told told me that I already collected the items which was not true, so I sent my partner to them the following day and low and behold all the items miraculously appeared, i will never go to Asda pharmacy Swanley again not even for a packet of tissues
June 2023 by Karen Woods
Went to swanley asda pharmacy to collect my prescription which I put in a week ago.First of all I was told to do my shopping and come back which I did. Then I had to wait 30 minutes just to be told that they only had 1 item and the other had to be ordered.The pharmacist was rude and snappy. Not a pleasant experience..As a reply to your comment, the visit was this morning, the pharmacist was a small Italian lady and the member of staff losing prescriptions and telling numerous people they were next in line was a large lady who I have never seen before.
June 2023 by Heike Gerlatzek
Worst Pharmacy ever. Staff is nice enough and I feel sorry for them but they are sooooo unorganised. Waited for over an hour for an IOU just to be told that they still don't have one item (although I had been told it was in stock and would be ordered in.). Not the first time that I have experienced ridiculous waiting times. Boxes of medications everywhere, the left does not know what the right is doing.
June 2023 by Addy Hossen
Horrible service for a pharmacy. They're playing with people's health and lives. They MUST be reported because they never have your prescription and will even make you wait hours or days for it. Thet need to be shut down before something serious happens and they will be liable for it.
May 2023 by Mina Isaac
Very bad service, slow service.They never have any medication that the GP prescribe, they never give a helpful answer. What is the purpose to have type pharmacy NO IDEA
April 2023 by Phil Gosling
This pharmacy is a joke. They claim to have a text service to let you know when your prescription is ?ready for collection?. No prescription is ever ready for collection and I very rarely receive a text (despite being signed up to it twice). If you have the patience to wait in the long queue, staff always appear confused and state that they will look for your prescription. The word ?look? is quite apt as they then proceed to hunt high and low through plastic baskets littering the floor space, through drawers, and on shelves, while the pharmacist sits out the back. When the staff member returns it?s often a case of:They can?t find it.Go away and shop to give me more time. OrWait here for 10-30 minutes.Yesterday the pharmacy was closed at 9am as there were no staff and today was a half an hour wait for prescription to be ready - despite being the elected pharmacy who receive the prescription.It would be great if this place had a complete business review and restructure as opposed to simply being able to exist due to being inside a large supermarket.
April 2023 by Angelika Polson
Hi, the pharmacy is absolutely awful long wait for even 1 prescription, there are 5 staff in and still no one to serve like no one sees the queue and still have to wait over 1 hr for a prescription even been prescribed 3 days ago. This is absolutely unacceptable to be waiting so long for any prescription or even to be served.
April 2023 by M A
Absolutely chaotic. Not enough staff...not medication on site and I waited over an hr.. There is always queue not matter what time you get there.
March 2023 by Fiona Barber
They had my daughters prescription for over a week, I went in yesterday because we had been told it would be ready to wait over half an hour to be told they could only find one item and it was the incorrect size.They lady told me she will have to reorder it and call when it?s ready. The next day my daughter got a call saying it?s ready for collection. She went straight from work and exactly the same fiasco unfolded, they couldn?t find it, they didn?t know who had called and said they will reorder it!It?s now been 2 weeks since she was given the prescription by the GP it?s bloody ridiculous! Just as well it?s not urgent she?s be in real trouble. I?ve never met such incompetence in my life? needless to say we will be switching pharmacies :( it?s a dangerous game they?re playing should be closed down :(