January 2024 by Kasha D
We arrived almost 45 minutes early to our booking however we were seated and our waitress Natalie was amazing all throughout. The kids loved her as she always got down to their level to talk to them. My son that has autism loved her. He is a fidget and won?t stay sat still. She asked him if he could sit down to tell him what he wanted to order, he couldn?t stop talking about her all night. All the food recommendations where spot in and everyone had a great timeKid-friendliness: The menus are fun and the kids are given crayons to use
January 2024 by Charlotte Elizabeth Franklin
We are here on the 28th December and had the most amazing time.We were a table of 8! 5 adults and 3 children, the staff were so friendly and couldn't do enough to help us. We had 3 Neurodiverse children and 3 of the adults are too to some extent. The lad who served us was called Ed, he was a superstar to say the least!! He helped make sure that everyone was ok the whole time but not in an intrusive way. We had a Coeliac child and another child who is Milk Protein Allergy with Soya Intolerance as well, Ed did everything he could to reassure us that he/they would be very careful & OMW! were they, they made sure both boys were taken care of and also that their little brother wasn't left out either.We normally go to Pizza Express because they do lovely pizzas and can cater for allergies but Tonbridge went even further and out of their way to accommodate us.When it came to Ed, he was just what you want from a server/waiter! He was such a lovely, friendly and comical guy. He was very knowledgeable about all the pizzas and sides, he also knows his stuff when it comes to the drinks too, he recommended a couple of lovely bottles of wine and didn't push the expensive ones, he also knew his beers much to the pleasure of our eldest diner, who loved the recommendation so much he asked to take the empty bottle home to see if he could source it closer to his home. I as a non-alcohol drinker was trying to decide which of the "normal" "boring" drinks when Ed very kindly pointed out the non-alcoholic drinks and recommend a very lovely raspberry drink which was so refreshing and really made my enjoyment of the meal so much more.Dietary restrictions: Pizza Express are amazing and the Tonbridge restaurant went out of their way to accommodate our partyI also discovered that Pizza Express only use rice flour in their restaurants.Kid-friendliness: There is colouring for the kids to do on their special little menus and the staff were all so good with our 3 boys
December 2023 by Natalie Jenninhs
We went in after the illuminations . Big shout out to Leoney who looked after us so well . Dealing with shortages and us being left after seating . You were fabulous sweetheart. Keep doing what you are doing . Smiling and dealing with people so competently. Many thanks and happy
December 2023 by Kami In
Always know what to expect food wise. Service good.
December 2023 by Nyall Morrow
From previous visits I found the service lacking me and my partner were looking forward to our time together as due to professional and family life we do not get to meet at as much.We entered the restaurant i admit quite early and the servers weere all preparing for their day. We waited to be seated for several minutes but since we were there early we saw a large number of empty tables. So given that there were tables free we just took our seats as Nobody had acknowledged our standing there. We were then left at the table for over 10 minutes without a menu or a "hello".I got up walk to the bar and said "can I have a menu please" which was met with a smirking face to which I replied "i understand you guys are just setting up I don't mind taking them" I was met with why didn't you wait to be seated I didn't reply as my reply would have been why didn't you acknowledge us at all for over a number minutes.......I digress the fact is the service was shoddy and going back here will not be on the menu.
December 2023 by Shirl Davis
Very poor service, was more interested in the customers that had ordered for take out. Toilets were disgusting and smelt really bad. And dough balls were flat not fluffy line normal. Very disappointed.
December 2023 by A Pragmatic
Fabulous, you know what you get. Food delicious straight forward bit expensive but you don't mind. Staff very friendly and helpful, lovely atmosphere. Rewards are good, already reached gold for a second year! Can't go wrong, easy family dine out.
November 2023 by Chris Gledhill
Not a bad pizza express. Friendly staff and clean toilets. Our pizzas took longer than usual but we didn?t mind the wait so much. Nice atmosphere inside and open plan kitchens viewable from the dining area. Use the app to get some discounts off your bill or free items.Kid-friendliness: Kids menu available
November 2023 by Alessia Svetina
Went there for dinner with my partner tonight. What an awful experience! We waited 20 minutes to have our order taken. The drinks came out quick and they were good, however, my starter arrived (waitress literally threw it on the middle of the table) whilst my partner had to wait another 15 minutes for his starter as they had forgotten about it. They literally cleared my starter and then brought out my partners. Our pizzas at least were good! The atmosphere of the place was quite poor, we had the table next to us which was members of staff on their day off and they had a special treatment with the manager overlooking their table very well. I think some of the waitresses need more training on table service and greeting customers at arrival. We understand they were busy but it?s not an excuse for poor service.
October 2023 by Maria Bannock
I just wanted to leave a review because we had such fantastic service our waitress Rachael was brilliant. There was a large party of us but she made sure we had everything we needed, nothing was to much trouble. The food and drinks were extremely good. So all in all a very lovely place to eat in Tonbridge.
October 2023 by Sophie C
Great pizza at The Tonbridge branch.Kids meals were excellent value too.Good for children at lunchtime!
September 2023 by Emily Faith
Thought we would book a table in here as my sister just recently moved to the area, and we was able to walk to this location.From the outside it?s lovely, such a nice vibe as the high street is very clean, and has some really beautiful buildings and a river. Upon entry we was shown to our table right at the back of the restaurant, which was okay, however we seemed to be forgotten about once seated.After some time we made our order and got our drinks. My daughters dough balls arrived first, and then 45/50 mins later our pizzas come. The waitress told my mum they had burnt her pizza so she?ll have to wait for another, no apology nothing. They then forgot about my sisters dough balls and the halloumi bites were soggy and not very nice.Once we had pretty much eaten our pizzas they brought my mums pizza, she had opted for a margarita, however, for it being just cheese and tomato they seemed to lack in the cheese department. Not only that the waitress was extremely rude and aggressive, we asked to speak with the manager and he was clueless, he had to be told to apologise. I will never step foot in another pizza express again, they are overpriced for an underwhelming Experience.
September 2023 by James Leggett
Great service , good hot food , only negative restaurant was half empty and they stuck everyone in the middle together making it feel cramp, toilets where run down and needed updating also bug enough for a 5 a side kick aboutThere was a burning smell although nothing was burnt , our meals all came out together apart from my sons but was 3 to 4 mins behind but no big issue would go back againVegetarian options: Good vegan optionsKid-friendliness: The price of kids menu is great value for money for three course meal and a drink for less than £8 not bad tbf , also give colouring pencils and paper was happy boy
August 2023 by Ruby Glover
Visited on a Wednesday evening so relatively quiet inside. Shown to the table as soon as we got there and drinks order taken fairly quickly. Not too long after, our food order was taken. It was a quiet eve so food came pretty quick! Used the app to get a free side and pay the final bill. Manager was really friendly as well as the waitress.Parking: No dedicated parking as located on the high street - check before you go!
August 2023 by Michele Leach
I've avoided eating here for a number of years because, despite many staff changes, the service has not been great.Not any more! What lovely waiting staff and excellent service. Everyone had a great, friendly smile and was very attentive. I'll definitely be back.
