September 2023 by Susan ADAM
Awful customer service. Staff rude and not really helpful, better service at Sevenoaks branch
August 2023 by Family Hedger
Really helpful staff and Billy the manager went the extra mile. Great service, thank you
July 2023 by Coralie T
Above and beyond doing an off-menu repair to my bag handle! Thanks
July 2023 by CJ T
Above and beyond doing an off-menu repair to my bag handle! Thanks
April 2023 by a ahmed
£7.95 to push back the back cover of my watch (I changed the battery myself at home). And without guarantee it will work.???Unacceptable daylight robbery when everyone is struggling. Keep away.Use the other nearby watch shop. They did it for free + with a smile too -)
February 2023 by Kalin Petrov
I had a key copy made in Tonbridge (Angel walk) branch and unfortunately the new key couldn?t go into the lock fully because the new key template had a larger shoulder. I popped back to the branch in Tonbridge and I kindly explained the issue. I also showed pictures on my iPhone, demonstrating how the original key goes into the lock and how the new copy gets stuck.For my surprise, the locksmith was very rude and resistant to help. His first words were that it was not the original key? I did explain that I didn?t have the original key (it had been lost), but he rudely shouted at me that he cannot fix it without the original key. Finally, when he saw the pictures - it was crystal clear that he can just cut off a bit from the key shoulder - and he did it in few seconds. However when I asked for one more minor correction he just refused.Very rude behaviour, unacceptable for such professional service. I would never go back to this branch.
October 2022 by Emma Clark
Fantastic service from Timpson's in Tonbridge. Wayne worked hard to make sure my brother's ring was engraved before he left for university, and my brother was delighted with the engraving results. Very skilled, professional team who go above and beyond. Thank you!
August 2022 by Lucy Palmer
Had my watch fixed last month. The man behind the counter was incredibly rude, patronising and miserable when there was a problem. They have a serious lack of communication and tried to openly blame it on me (!!) I needed to go back the following day and I was dreading it. I just wouldn't ever go back here with that kind of experience. It's also overpriced. Avoid
June 2022 by Ryan Smith
Had some good advice about engraving cufflinks today that saved me £30-50, thank you, really appreciated the honest advice!
July 2021 by Chris C
Unhelpful and expensive. Dont waste your time, anything but the most basic is not worth their effort. Support the independents at the other end of town or Osbournes in Tunbridge Wells for car keys!
June 2021 by Liz Mason
Incredibly helpful in showing me how to use the photo printers.
April 2021 by Matthew Haverty
Had a passport photo taken here which was rejected by the passport office.
December 2020 by Mark L
Watch had 3 links removed, cost £15 in Tonbridge and £10 in Tunbridge Wells! go figure......
October 2020 by Little Copse
My wife attended Timpson to get two keys cut. They are 3 Star Yale keys. The chap who was apparently less then helpful rolling his eyes told my wife that he could cut them in store or send them away for the price of £45. If she wanted one done it would be £30. Not sure if the chap was on something but clearly trying to rip her off. I went online and got them done for £13 for two. Poor service and bad attitude form the chap serving. Healthy profit as he is clearly getting those prices wrong. Stay clear............Attended 14/07/20.
October 2020 by Claire Terry
Great customer service from Wayne this morning, cheerful and helpful and managed to cut a tricky key for me, would highly recommend.
