November 2023 by D T
They sold me a broken item and when I brought it back they said they wouldn't accept it and wouldn't let me return it. The staff gathered around to oppress me. Don't give me a clear explanation. they kicked me out when I wanted to talk clearly. This is called fraud and irresponsibility.
November 2023 by Lily
Sold me a broken item and wouldn't let me return it. I brought it back immediately but they still said no. Irresponsible staff.
October 2023 by Miss Akua
Absolute ? customer service.I had to travel an hour away to collect an item that wasn't in stock in my local stores.I called the day before to ensure they were available.I arrived at the store a gentleman named Ian helped further with the flooring assistance I required.Whilst paying at the till the assistant named Tom advised me of the B&Q card that I managed to register and have received a discount for my next purchase.
October 2023 by R S
I've been let down for the last time by the Tun/Wells store. First it was nails; nothing unusual, just a certain size which was out of stock for two to three weeks - then sanding disks, bog standard 5", completely out of stock - finally a couple of days ago Dulux exterior paint, the shelves were 70-80% empty and the particular colour I wanted, Buckingham green, has been a traditional, staple colour for English houses since Victorian times; two members of staff consulted their devices to check stock and apparently there were two in stock but nowhere to be found.I can appreciate unusual or seasonal items having stock issues but the way things stand presumably you have to get all the stuff you require for a project up front before starting. If you happen to require just a few more nails or an extra small tin of paint to finish a job you can't have any confidence this store will stock your item.By the way I sourced my Dulux paint on Ebay; three day turnaround, free postage, and £7.06 cheaper..... update; correction, two day turnaround, it was delivered today.
October 2023 by Debbie
Trying to get any help from a member of staff is hard work.
September 2023 by Lord Wessex
Didn't actually visit, they share a car park with Aldi next door, where I was shopping.
September 2023 by Christopher Spiller
PerfectClick and collect ready when we got there
August 2023 by Mark Payne
Wanted a sheet of perspex, to replace 3 panes of shed glass, couldn't find it but member of staff pointed me in the right direction.At home when cutting it to size found it had a cracked (I should have inspected it more vigerously), but thankfully the crack was in a position that was wastage.
August 2023 by Chris Stephens
Nice and quiet when I visited and nice large store to look around. Unfortunately the product that I was after and B&Q advertise on Google as stocking wasn't stocked and never have done.
August 2023 by Steve Deacon
Great store. Generally lots of friendly staff to hand if you need assistance. Plenty of parking ?
August 2023 by Avril Gamm
Friendly helpful and knowledgeable staff- served today by Gill thank you
July 2023 by Roger Walsh
Very helpful very patient and even helped yo load the merchandise into my car. First class service from a guy called Christian he should be appalled. As a hearing impaired person this was first class service well done and thanks.
July 2023 by Keith
Really disappointing. Telephoned asking if I needed to make an appointment re the purchase of kitchen cabinets and worktops. Told no. Arrived an hour later at store and told I needed an appointment! However someone offered to help and started taking my order. Ordering had to be aborted as she had then finished her shift. Not a great experience
July 2023 by Mem Adem
Staff are a bit clueless.. found what i needed even though i was told 3 times it wasn't in stock
June 2023 by michael kerr
Planed timber is not for professionals.Great sheet material cutting service.
