February 2024 by KJP
Burrells Tunbridge Wells Sat 10/2/2024Having been totally ignored in Goldsmiths in Chelmsford I was looking for an alternative place to by some watches. I came across Burrells in Tonbridge Wells, not exactly round the comer but within moments of speaking to who I now know as Leeann dealt with my enquire. I gave her around 6 watches with part numbers to acquire for me to have a look at, and throughout was very patient with me and said they would be in at the weekend. When I turned up Paul dealt with me bringing all the watches promised for me to have a look at. Under no pressure I looked at them all and had chosen a Seiko & Tissot to come home with me.The whole experience was absolutely spot on from my initial phone call to the First Class customer service within the shop.Well Done Leeann & Paul a credit to Burrells.Thanks.
December 2023 by Stavros M
An excellent service provided for all things watch related. Ashley is very knowledgeable, gives an excellent service and is a real asset to Burrells.
December 2023 by Neil Leighton
One of the best places in Tunbridge Wells to buy a luxury watch and I have purchased 3 from here (1 x Omega and 2 x Tudor watches) so far!The customer service is second to none, from the store Manager Graham to the two lovely sales staff Amanda and Ashley that I have personally dealt with.I even pop in when I?m in the area and just chat about watches with them, they are such lovely people and make the whole purchasing experience an absolute pleasure.A valued customer & watch nerd/collector Neil
November 2023 by John Bowdery
Great selection of jewellery, my wife was very happy with our purchase
August 2023 by Aurora Daniels
Really kind staff helped me out. Was super nice to visit to collect my ring. They made my engagement ring a size bigger for me even though the ring wasn't purchased from the. Wonderful service
August 2023 by John Wickope
Went to get a quote for a ring re sizing, was told the ring was a size below what we initially thought it was and was given a quote of over £300. Took it down the road to another jeweller and was told the proper size and got a quote for £67.
April 2023 by Alan Wright
Very welcoming and friendly. Tried a few watches on. I will be back to buy!
January 2023 by James Macdougall
Hi, not sure if this is the place but I had the most fantastic experience in your Tonbridge Wells store. I needed a specific Tissot watch for my wife's 40th birthday and Ashley dealt with everything brilliantly. He sourced the watch and was personable and friendly whilst on the phone. When in store today, Ashley greeted me and seemed genuinely pleased that he had helped. His rapport was outstanding with both me and my 6 year old son. It is so great to see such a warm and personal touch in the retail sector and I will most definitely use Berrulls again. It would be great if this feedback reaches him. Many thanks James
November 2022 by james h
I bought an engagement ring for my girlfriend, Burrells were excellent! Amanda was extremely friendly and helpful, and they resized it for free. I?d buy from here again. Would highly recommend.
October 2022 by Adrian G. the Godfather
One of the best places to shop for a watch. Professional staff ready to help and assist.If you are lucky might be in for a great deal.Ask and be surprised.
October 2022 by George Deacons
Me and my family have been using Burrells for many years now and have purchased some very nice luxury watches and jewellery from them, the service is always fantastic and we would definitely recommend them! Amanda and Graham have always looked after us extremely well and all the staff are very friendly and helpful!
October 2022 by Emma Ford
My husband and I always use Burrells when we want to buy any jewellery and also recommend it to friends. Their customer service is superb and Amanda in particular is extremely helpful and personable. Their after care is also excellent and nothing is too much trouble. I can't recommend them highly enough.
October 2022 by Rob Chambers
I sat down and had a look at some of their Tudor watches with Ashley. I have to say, it was a fantastic experience and I would thoroughly recommend Ashley when you're next thinking about a watch purchase. A breath of fresh air compared to other people I have spoken to and dealt with recently about a purchase.
October 2022 by Graham Read
I have dealt with Burrells for several years, mostly purchasing of watches and a little jewellery. They have always been very professional and great customer service if any problems have arisen. Amanda in particular has always looked after me in all these aspects of the service at Burrells. Would recommend for luxury watch buys
October 2022 by Helen Westgate
Burrells Jewellers in Tunbridge Wells is a lovely shop with a fantastic selection of watches and jewellery. The service I received from Amanda was absolutely fantastic and I am very pleased with the quality and design of the items purchased. I would definitely recommend to family and friends.
