March 2024 by Dan Wood
Brilliant! Highly recommended will be back for sure
February 2024 by George Aslanis
Wish I read the reviews before taking my car for a service. Car was returned with oil changed but no stamp in book and no windscreen washer liquid, so I guess they just change the oil and give you it back!
January 2024 by Kaiwan
Being way too generous with the 1 star. Bunch of liars, after my complaint they claim the regional manager was in the workshop but this is far from the truth. After choosing tyres increased with an aspect ratio of 5 with Halfords recommending it online, the workshop only asked me if I?m aware and I told them it?s recommended by Halfords online, they went ahead and fit the tyres, without telling me the lower suspension arm is physically sitting on the tyre. Mercedes said anyone with experience shouldn?t have fit this, another tyre shop said the same thing as it was visible once the car is slightly jacked up. I asked the centre manager if he deemed it safe, his response was ?it?s not about if we deem it safe? no duty of care at all. Head to setyres or crazy tyres if you want taken care of.
December 2023 by Dean Wales
Awful!Did half the work, changed my tires but didn?t balance or align them properly so they got ruined straight away
November 2023 by Chloe Tell
Best garage that I?ve been to in Tunbridge wells. Top serviceService: Engine repair
November 2023 by Mark Weaving
Avoid this garage! Paid for a major service as it advertised a full inspection of car (including the brakes). Brake pad need replacing light came on the dash 2 weeks later and coolant level warning light! Clearly do the bare minimum behind closed doors but charge full price. I?d rather pay more at a main dealer and at least know they are looking at my vehicle properly!I?ve made a complaint online so please don?t bother copying your generic copy and paste response!Services: General repairs & maintenance
October 2023 by Anil Udawatta
Definitely dreadful service . Have booked for simple break test for the car here. On arrival they said need to leave the car for whole day and they are not sure when it will be returned. Not sure the reason to book time slot if they need it for whole day. They said I should take the car to the main dealer if I need to get it done within the time slot. Rude and arrogant cowboys. Complete waste of time . Not recommend them at all.
October 2023 by Glen Hopkins
Booked a slot for tire change with over a weeks notice. Turn up for slot, tires hadn?t been delivered, and no others in stock at all to fit, even if I was desperate to pay more for an urgent change. Refund given, but their online complaints service is handled badly. Avoid
October 2023 by Rachel Collins
Absolutely dreadful service start to finish. I booked an MOT online for 11:50, arrived10 mins prior as it states in the email sent. I was greeted by a man on the reception desk that swore that the car was not in at 11:50 but 14:20. After confirming with him if he was sure I found my email stating my MOT was at 11:50 which is when he asked if I had booked online and I said yes, he then said that ?this happens a lot when you book online? and I had no other choice but to wait until 14:20. Later, I had been told that the car had failed and needed fixing which I agreed for them to do. His was Saturday afternoon. They said they would have the part on Monday. Monday came and went and I was called saying that the part had not come. I was called Tuesday morning very early, only 50 minutes after the shop had opened to tell me that it was fixed. Over a week later after getting and paying over £200 for the car I have received a text saying that the MOT had expired yesterday. I called to check what was going on and they have told us that they forgot to re- MOT the car after fixing it which now means we have to go back to get the car re- MOT?d. I always use Halfords and there?s been nothing wrong but the staff have so ever so unhelpful, rude and unable to complete a simple task they have to do each day as their job. Edit - I have just called the complaints team and they have just put the phone down on me
October 2023 by Like Button
Poor standard of work Tonbridge branch far better service/quality of work.
September 2023 by Maxine Goodfellow
Will not be using again. Was meant to be 1 to 2 hours wait. I arrived 10 minutes before my appointment like asked to. 4.5 later it?s finally done!Service: Tires
August 2023 by Jess Rogers
Amazing service earlier this week. Myles sorted everything for me and gave some great advice. He was a superstar!
August 2023 by Philip Cole
Couldn't resolve all issues with car but were very timely and helpful
August 2023 by Jude Moore
Dropped my car off for a brake check and 5 point check at 11:30, it wasn?t looked at until 2pm, and an hour and a half later, unfortunately the reason for my squeaky brakes wasn?t found. The 5 point check did however find the issue affecting my brake lights, so that?s a positive. Also, Malik was very friendly and helpful. Good Autocentre for checks and probably MOTs if you?ve got something to do for anywhere from 1-4 hours.
July 2023 by Emma Richards
Appalling. Dropped my car off at 08:25 and was given no information about how long it would take. Five hours later, I was still waiting in their reception with no reliable information about when my vehicle will be ready. Two hours ago I was told that it would take one hour. One hour ago I was told that it would take thirty minutes. Take your business elsewhere - the service here is a joke. After a lengthy dispute with the front desk I did eventually receive a reluctant apology and a small gesture for the inconvenience, but I will never set foot in this branch again. An embarrassment to the brand.
