December 2023 by Google user
Really pleasant experience in store. Didn?t catch the man?s name on the till but he was really lovely and very accommodating to everyone including me, in store. Archie fitted my lights for me and did it in good time and was also very nice. Thank you to all for helping me. Merry Christmas
November 2023 by Michael Davies
I was very impressed with the service given to when my brake light bulbs needed replacing. All the staff were friendly and efficient, and I was reassured by Basil's professional conduct. The job was done in a matter of minutes. I would definitely recommend Halfords for this type of job.
November 2023 by Mandy D
I arrived on a Saturday afternoon.. a nice man told me which windscreen wipers I needed. Got to til, someone else came up and asked if I wanted them fitted. Paid... they said if I leave my email address I get the £5 fee off. WHAT SERVICE. AMAZING!
October 2023 by Filip Haga
We had a windscreen wiper fitted because our old one was squeaky and wasn't cleaning our screen well. Now our car has a smooth, squeak-free windscreen wiper that cleans well. Thank you Halfords!
October 2023 by Ella Gosney
I want to extend a massive thank you to the amazing team working at Halfords on Friday 6th October. After my car battery died on the industrial area, one of the team (think name was Michael) went out his way to come and fix it. He drove me to my car to jump it. He then ensured the battery was fully heathy. Thank you so much - and thanks to the rest of the team for covering whilst he came to help.
October 2023 by Fleming house
I received excellent service from Archie! He went above and beyond to fix the issues with my car bulbs. I even received a free full car check. Thank you for all the help.
October 2023 by Amanda Baker
I booked my bike into Halfords Tunbridge Wells on Thursday the 5th of October. I paid 60.00 in advance for a Silver Service.I am still waiting for my bike to be returned ready. NOT impressed.I will not be using this service again
September 2023 by Adam Filkins
Staff seemed very unhelpful! Sent me back and forwards between the counter and the trade counter when I wanted to collect and neither of them could be bothered to check first! Turned out my order was at the first place I?d gone to. No apology or enthusiasm at all. They all looked like they were unhappy to be there and were only there b cause they had little option perhaps?
September 2023 by Philip Osman
Helpful, pleasant staff and attractive store. I was invited, and accepted, to join the Halfords Car club for a £5 discount and a free 10 point car inspection. Wow!More signs above aisles would be a help - have a look at B&Q. But this won't deter me from visiting Halfords again.
August 2023 by Ian Hunter
I had a roof box fitted today,they fitted me in earlier than my appointment time,the box was fitted by Archie,this guy had to build the box to start with,which is unusual. He built it well,then fitted it to my car,always chatting and cheerful even though it took him longer than usual. He was helpful and knowledgeable,I will definitely use them again...thank you.
August 2023 by anthony ault
Was left waiting 20 mins to talking to apparently the only person who can book fitting slots, after 20 mins a different guy can to us and said 5 mins more more. 10 mins later (so I?d been waiting 30 mins at this point) he came back in from outside, had a chat with one of his colleagues, and then headed out back laughing and joking with his phone in his hand. At this point left. Raised it with customer services and got a half hearted apology for wasting my time, but no mentioned of compensating that ?wasted time?. Diabolical service
August 2023 by John Whitehead
I bought a e-bike from them. It was a calamity in the Tunbridge Wells store collecting it, in the end I had to return the next day after being in there nearly two hours (Staff did their best but swamped). I had heard mixed reviews about the Careera E-Bike range but purchased a subway e. Big mistake and 9 days into owning one and the battery is screwed and not working. I took the bike into store to be told they have no repair technician, no repair technician in Tonbridge and it's a four - week wait in Sevenoaks????? Three phone calls into the Customer services team, which I think is based in South Africa and the line has cut out twice noone called back both times. I'm just going to hand the bike back. I've had positive experiences in the past but at the moment Halfords are all over the place. I'm just going to hand it back as I have no confidence in the product or support.
July 2023 by Jenny Pullen
The young man Matthew was very helpful and cheerful. Checking all the oil,water and tyres. Made it a very pleasant experience. I would recommend Tunbridge Wells Halford to any one and their motoring club is great.
July 2023 by Scarlett Slade
best halfords ive been to. mitchell and matt really looked after me and my car thank you!
July 2023 by Michelle Weller
Great service, friendly,helpful and very quick bulb change by Archie. Matt who did the 10 point check was also very helpful and knowledgable.Always a pleasant experience visiting.
