May 2023 by Kat Conway
It was my first time visiting a Space NK store, I normally shop online so I was very excited to go in, My boyfriend and I were greeted as soon as we walked in, and asked if we needed any help. I was after a texture spray that I hadn't purchased online for a while so I couldn't remember the name. Jessica was absolutely superb! My phone didn't want to load the website so Jessica got it up on her screen and let me have scroll until I found what I was looking for. They had none out on the shelves and was out of stock online, but she went out the back regardless and had a look for me and found one. I was over the moon. She then signed me up with Space NK so I could collect points (thought I was signed up but never was) and took her time with me, wonderful service. Next time I'm in the area I'll definitely be coming in again. Thank you!
March 2023 by Rebekah Jones
Had a really positive experience recently. Seems like customer service has massively improved since my last visit which is great because I love that TW has a Space NK so I?m happier to support it now!
October 2022 by Catherine Rankin
Went in last week ( having had dreadful service a few months ago) and found service completely changed - helpful, engaging staff giving good advice and not over-selling. Well done Space NK for listening to the problems and solving them.
August 2022 by L HERRING
Love space nk but the staff in this store are so rude, just can?t be bothered to help you at all. Won?t shop here again
July 2022 by LELB B
Love space nk but the staff in this store are so rude, just can?t be bothered to help you at all. Won?t shop here again
July 2022 by S. AB
Unfriendly, unhelpful and rude. Not a great experience.
November 2021 by Francesca Herve
Great range of products however my customer service experience will prevent me from visiting again. The member of staff who approached me was very disinterested, didn't seem to know the what was on the shelves and dismissed the budget I told them. I felt like I was being laughed at and was a mere sales target.
July 2021 by Jess
Excellent experience at Space NK today. I knew which product I was looking for but was given extra guidance on the correct colour for my skin tone. The lovely blonde lady who served me was very knowledgeable and helpful and I came away with a few generous testers to try from my favourite brand. Will definitely be back!
May 2021 by Alex Hewett
I?ve always enjoyed going to the SpaceNK store in Tunbridge Wells. Unfortunately the last few times I?ve been in, I?ve been treated really poorly by one member of staff whose name I don?t know. She has long blond hair, hard to say much else at the moment with masks on but she always has that the attitude that she can?t be bothered and doesn?t want to be there. I can?t believe how rude she is! I asked for help about buying a shampoo, and said ?excuse me? to which she snapped ?what? as though I was bothering her. She then continued to snap at me very aggressively whenever I asked a question about something, didn?t actually give me any information or help about products and didn?t help me sort out my points on my Indulge card. I was so stunned I didn?t even know how to respond to her. The worst customer service I have ever experienced, and unfortunately as much as I love SpaceNK as a brand and might continue to buy online, I will not be going back to this store due to this one rude employee. I would avoid at all costs unless you want a very negative experience. SpaceNK, please consider monitoring customer experiences and employing accordingly. You?re losing loyal customers.
