February 2024 by Tim Osborne
Like many others I was overwhelmed by the choice and offers online so decided that I needed to talk to someone face to face, I am so glad I did. Suzie at TUI was amazing!I went in with a list of things I would ideally like from a holiday for my two little boys and myself.Straight away Suzie had great ideas, a vast knowledge of where to go, certain resorts, hotels etc. clearly loves her job and her experience was invaluable.Within an hour we had discussed and booked a holiday, seats on the plane, and everything else I needed and showed me the best deals, discounts etc.. none of this I would have done online and we are now booked into an hotel I hadn?t even considered online.. far better hotel and a far better price than online.. thank you Suzie!As lovely and convenient as online can be, sometimes you can?t beat talking to someone face to face and discussing your needs and letting the experts do their job.. and so very well.Wonderful customer service.. thank you.
November 2023 by Karen Hunt
Really good efficient service at Tui shop, friendly and we booked a holiday with the criteria we wanted
November 2023 by Kelly Turner
We popped into the Tunbridge Wells Tui branch on Sunday and we were served by Suzie. She was fab. Gave her a rough idea of what we were looking for and her knowledge was incredible. We didn?t feel pressure to book anything there and then (although we did!), and she gave us lots of little tips for where we were going. Definitely recommend! ?
October 2023 by Denise Branyik
Excellent service from Georgia and Stef at Tunbridge Wells store. They were determined to get our complex booking completed with the best price and flight options. Thank you.
October 2023 by Mick Williams
Superb assistance. I phoned in advance to book a holiday from the next day. Good selection prepared for me when i arrived and great advice given. Thank you Georgia.
August 2023 by Cassandra Morgan
Having been completely overwhelmed whilst attempting to book a family package holiday online, I decided to do the old fashioned thing of going to an actual travel agent.The experience did not disappoint!!I visited TW Tui with my children and a very particular list of requirements.Within an hour, we had booked a holiday that fully encompassed all of our needs with the added bonus of the children being spoken to and entertained whilst I spoke to my husband on the phone.It was a throughly pleasant experience!We have we just returned from our holiday and are over the moon with our hotel, swimming pools, food, beach etc.I could not recommend booking a holiday at Tui highly enough! We will definitely be doing this for the foreseeable future!We were served by Suzi ?
August 2023 by betty boo
We booked an all inclusive family holiday with Suzie.We had tried previously to book this ourselves online but we?re unsuccessful. We called ahead to check if we?d be able to find the same deal in store, Suzie was extremely kind and very personable, she went through all the details and reassured us that she would be able to rectify the difficulties we were having online.In-store Suzie was warm, welcoming and made the whole booking process an enjoyable experience. Suzie booked everything we wanted and went above and beyond to ensure we had everything in place to travel with as much ease as possible.We plan on booking all holidays from this store with Suzie going forward.
August 2023 by Samantha Hate
Absolutely amazing experience with the 3 ladies today!!!! Couldn?t have asked for a better service. Will definitely be coming back next year to book. Thank you so so much
July 2023 by Lynn Seymour
Fabulous service. Stefanie was so helpful, courteous, efficient and whole experience of booking our holiday was absolutely lovely. First class service from a thoroughly wonderful lady. Thank you x
July 2023 by Michelle Lepper
Our initial contact was with Karen who very helpfully provided us with options for our first family holiday for 5 people all inclusive. She gave us options to help find our perfect holiday. Would highly recommend her.We then visited the store and was Karen?s day off so we booked our holiday with Steph. She also was really good in talking through the resort and flights. We were then able to make our decision and are now on countdown for our holiday!
June 2023 by Brian Morgan
We were lucky enough to have Karen help us choose our holiday. We came in with a checklist which she helped narrow down like she knew exactly what we were looking for. Very knowledgeable, kind and friendly. Great experience, and we left within an hour having booked a holiday that met all our requirements. We will definitely recommend Karen to all our friends she?s a credit to Tui.
June 2023 by Sarah McColl
Through Susie we have now booked 3 holidays with TUI. She is always able to gauge our needs very quickly and her extensive travel experience shines through when she makes well informed recommendations. She is friendly and explains all the processes clearly and succinctly. I would always recommend her- especially if you are tricky customers like us, who always arrive without a clear idea of what we want!! Many thanks.
June 2023 by Rebecca Reed
Suzie was fantastic. Listened to what we wanted and made some very nice suggestions. One of which only took seconds to book. It was lovely to see someone who enjoys their job and was not pushy. Thank you suzie !!!!
April 2023 by Andrea Richards
The staff here are very knowledgeable and helpful. They were so busy, but we were seen without delay and we did not feel rushed. It's our first major holiday for a very long time and we were happy to trust Tui with the arrangements.
April 2023 by Tim Bennett
We always use this TUI shop to book our holidays. We are always well received by our TUI rep, Suzie, who has a wealth of knowledge and understands our requirements then taylors our holiday to suit.
