December 2022 by Nilgun Erbas
Impeccable and efficient service! Thank you Sam for all your help and guidance.
October 2021 by Lorraine Patrinos
We have just renovated our downstairs bathroom with the wonderful help of Louise at West One Tunbridge Wells. She has both the technical expertise as well as design and was an absolute pleasure to work with. She worked so hard to help us get the bathroom we wanted, within our budget and we are so thrilled with the results. Our bathroom is stunning. Thank you Louise.
October 2021 by Sharon Rice
We have recently renovated our home and used West One Bathrooms for all fixtures and fittings which was alot as there was 3 bathrooms plus 2 cloakrooms , we also used them for our last property!Louise at Tunbridge Wells was so helpful , her eye for design also helped us create a look that we loved and are super happy with.As you would expect with a large order some items may be missing or wrong item sent ( due to a supplier's mishap) these things happen! But I have to say Louise was so quick to rectify a problem , always responds back to your eMails & phonecalls.Louise's customer service and after care is superb..Which is why I would highly recommend West One in Tunbridge and more importantly Louise.
October 2021 by R Pomfret
I met with Louise Ashdown of West One Bathrooms in Tunbridge Wells. She understood exactly what I wanted to design and created the most wonderful shower room, far better than anything I could have possibly hoped for. What?s more, she was an absolute pleasure to deal with from start to finish. It is without hesitation that I recommend her.
October 2021 by Paul Jarvis-Beesley
Like everyone else refitting a bathroom, we Googled everywhere for inspiration, products and prices. For all the important decisions however, we kept coming back to Louise at West One. Outstanding service and advice, and terrific discounts. Google is no match for the personal touch.
October 2020 by Haestingas
Visited TW store 3 weeks ago about setting up a design appointment for 2 bathrooms. Expected a call back to arrange a date, subsequently called them to speak with the designer, not available left message with a colleague. Still no call back. Do you want the business!Subsequently called post this message. My plans and contact details were accidently shredded. I cannot give more than 3 stars as I am not using their services.
October 2019 by dhmcdw
We went to the Tunbridge Wells showroom because they had on display a particular bath that we were interested in. I had emailed their head office to ask if there was one we could see somewhere and they answered immediately that there was one in Tunbridge Wells. Well, it's only a train ride from Central London, so off we went. From the outside it looks small but there is masses of display and we ended up ordering everything we needed for the three bathrooms in our new build house from this showroom. The manager, Louise, was extremely helpful and knowledgable and full of ideas, options and advice. She made the whole experience seem effortless. Her expertise and care made it all a real pleasure for us. We can't praise her and her showroom enough. Thank you!
October 2019 by K Chan
We were very impressed with the excellent service provided by Louise and Peter at the Tunbridge Wells branch of West One Bathrooms Ltd.Their in-depth knowledge of all the different products and their helpful suggestions saved us a lot of time and were invaluable in helping us make our final decisions.Louise has not only got a very creative and artistic eye for design and detail but is also a whizz on the technical side too!The lovely shop is welcoming and well laid out so there is plenty of room to browse and has a good mix of both contemporary and traditional bathroom furniture together with gorgeous accessories to compliment the final look.If you are thinking of updating an existing bathroom or installing a brand new bathroom and want friendly, really professional and knowledgeable service then we have no hesitation in recommending this store.
October 2019 by Adam Gibbs
Excellent service from start to finish. We went for the full design service as we had an awkward narrow bathroom space and as first time buyers we weren't sure what we were doing necessarily! They advised us on everything, the design was great and the bathroom looks super stylish and is functional. Overall exceptionally happy and would use again for sure!
October 2018 by Mark Michel
West One have supplied several items to me in the past. Their customer service is fantastic, and they really care about their client. I would single out Peter for particular praise. His knowledge of product lines is un-paralleled in these days of mass market / internet retailers. He saved me hours in finding a bath to fit a in difficult location. Moreover, he is persistent in negotiating with suppliers.
October 2018 by Tim Field
We have just finishing refurbished our home and have been dealing with Lou at West One Tumbridge Wells for the family bathroom and ensuites. Lou has been utterly brilliant with her design, it?s a whole league ahead of anyone else. She has listned to what we want yet guided us on ideas to improve our designs and brought whole ideas in where required that we would not even have thought about.We have been described as ?particular? before and I know we are not easy to please, however Lou and West One have achieved this. We have been supplied with wonderful baths, ceramics, taps, tiles and shower screens that have blended together to create individual expertly styled bathrooms all with their own unique style and feel.
October 2017 by West One Bathrooms Ltd - Tunbridge Wells
I tried to do a review but couldn?t get it to work, so I?ve done one below, hoping you can add it.... Louise listened to what I wanted and added her own creative and practical suggestions, without making me feel bossed about. She encouraged me to be adventurous and I have ended up with a bathroom which I absolutely love and could never have put together myself. It makes really good use of a small space; looks amazing; provides lots of storage and is a very relaxing place to be. She also recommended Mark who did the whole refit to a very high standard. The project was a good experience from start to finish....Sue
October 2016 by ANGELA BOND
Superb selection of luxury bathroom suites on display and exceptional customer service. Thank you.
