February 2024 by Katerina Smith
I decided to give this post office branch a try today (I usually go to Sevenoaks one) to renew my driving licence and I am so happy I did! The staff were really welcoming and friendly and the application took 5 minutes max. From now on, this will be my go-to branch. Thank you for making my day!
November 2023 by Simon Young
I've been using this post office almost daily for the last few months for RM parcel services, I have observed that the staff are invariably pleasant, professional and diligent in what can be a busy and challenging environment, I'd like to say well done West Malling post office & shop, keep up the good work as you are an indispensable part of the village and vital for local small & large businesses alike.
November 2023 by Andrei Ponomarev
The big foil balloon went down overnight despite us following all recommendations. Had to buy a new one to replace. As a result, I paid £10.99 twice. Disappointed. The price is high and no replacement is offered
September 2023 by David Thomas
Always great service from the staff here, whether its sending parcels or paying in a cheque or cash the staff are helpful and efficient.
August 2023 by Janis Miller
We visited West Malling Post office today, 14/8/23 to post a renewal form for my husband?s driving licence (over 70). I have to say the staff there (3), were miserable, no smiles, cursory answer?s to our questions. I thought staff dealing with the public were supposed to be helpful and smiley. We all have off days but this is not the first time we have found the same sullen service here. Perhaps the staff could do with a lesson in customer relations. It made me feel flustered the way I was spoken too. Thankfully, we don?t have to use this PO often.Janis & Bob Miller
April 2023 by Philip Walker
Always polite and patient. Shame some of the customers don't appreciate that. I was behind a very bad mannered woman who it turned out hadn't completed her forms correctly. They were very tolerant despite her poor behaviour
July 2022 by Rupert Furness
Super helpful and friendly service whenever I have bought special stamps, and I was delighted to find out today that I could pay in cheques and take out cash: what a fantastic facility now that so many local banks have disappeared here.
June 2022 by susie g
I ordered some engagement balloons and banners for a celebratory lunch. Absolute wonderful service, even being delivered to the restaurant. 10/10. Thank you again for all you help.
September 2021 by Daria Velsigne
Helped with everything. Good stuff.
February 2021 by Ali Husayn
Friendly staff and great service! Never had an issue ?
February 2021 by Paul Evans
I don?t know what these people who have left negative reviews are going on about....I have been to this Post Office 3 times in the last month and each time, the staff were very friendly, cheerful and very helpful. People need to have a look at themselves before they criticise hard working individuals such as those who work there. And no, I do not work for the Post Office nor do I know anyone who works there, I just think these reviews needed some balance. It was a joy to visit this Post Office.
November 2020 by Emma Hobson-White
Worst service imaginable. I'd mislabeled a parcel as the wrong type of package and was told I would have to pay more, which I said was fine and got my money ready. Clearly that response wasn't expected - the server attempted to berate me for another minute over it, repeating the issue despite my willingness to resolve the problem. Ended up taking my stuff to Larkfield and had no issues sorting things out there.You might as well go to one of the many other post offices nearby where the staff are actually happy to help. I'd had issues here in the past but I can no longer be bothered dealing with staff who get a kick out of being unpleasant, especially in these difficult times.
October 2019 by Abbie Soules
Just been in here to do my money for my holiday as soon as I got in lady who looked new with short hair asked when I'm going away because they may not have the money which isnt my problem but she made me feel uncomfortable from the get go then started to be more rude when I asked if she could count my money for me , I work in customer service it's all about being nice and helping your customers not making them feel anoyed......
October 2019 by Jennifer Thompson
We needed to renew my husbands passport, West Malling Post Office has passport check and photograph machine on site, very simple and quick procedure by very helpfull and friendly staff, we only waited 4 working days for my husbands new passport to arrive at our house! very slick service, highly recommended.
August 2019 by Rob Kelly
Closing time is displayed as 1730 but that is not my experience. It was a closed a few minutes before the advertised closing time. Door locked but still serving someone inside. Had a brief chat through the glass of the door and the lady inside said that they were closed as it was 1730 which was a lie. Clearly had better things to do.
