January 2024 by David Broad
Stopped in for a quick tower burger, took them atleast 10 minutes to come to the front and serve, despite the place being empty and me being the only one there, them a further 20 minutes to prepare a burger, fast food is as dead as the light behind the eyes of the staff that work there.I would rather be pissed on by several homless persons who are suffeting from a range of urinary tract infections than return there again.
January 2024 by Razz
Had been reluctant to order from here for a while due to previous bad experiences similar to many of the other reviews on here (long wait times, lack of items on menu, getting order wrong, problems ordering via the app and card payments etc .. ) but I decided to give it another go, this time opting for delivery. I'm pleased to say this time there were no problems at all: the order was correct, the food was tasty (the fries had really nice seasoning on them.. which I don't know if that's the norm as usually KFC leave you to season your own fries.. but they tasted really nice!), and as a bonus the order was delivered really quickly... I'm hoping this is a sign that this KFC overall has improved but it could be just that they still give priority to delivery.... On the whole I'd prefer to collect in store or at the drive thru as this is a much cheaper option and I'd probably order there more often if that was the case, but I didn't want to risk previous bad experiences and so opted for delivery instead... But I'm pleased to say it was nice at least so hoping this is a better New Year for this KFC!
December 2023 by Meekie MTB
30min of waiting and only saw one order being completed so I joined the long queue of frustrated people getting a refund, The manager left the staff to take the brunt of complaints, Dirty tables and floor, poor customer service, no explanation as to why orders were not being completed. No leadership at the branch. Avoid.
December 2023 by Tracey Ann
Seems they're incapable of answering the phone as well as not being able to serve adequately or politely. Can see why it's the worst KFC in the UK.
December 2023 by Jerry Connors
The worst KFC I've ever seen in my entire life. Really bad service. Dirty smelly place this place needs to be shut down immediately. Do not
December 2023 by Dan Cruttenden
This time kfc was actually open for once as there times listed. Waited 30mins for my food. When I got my food it was all cold. Stuff arguing with each other. I think they might need gordan Ramsey but even that might not help them!
December 2023 by Luke Puttick
Ordered in drive through. After 5+ mins Was asked what food we ordered and told to park in car park. We sat in car park for over 25 mins waiting for our order. So we cancelled our order. Won?t ever go back to that kfc
December 2023 by John Coombs
Half the screens not working behind tills so no order numbers etc displayed. Had two Pepsis with our meals, one of which was flat and a weird muddy brown colour when we got home.Parking is tight and most cars seems to take up at least two or three spaces each.Clientele on the whole terrifying.
December 2023 by Phil Martin
I ordered at the touch screen, which says table service available, yet it isn't available, neither is a receipt. Therefore you hang around the counter with no proof of purchase.When approaching the counter, there is no acknowledgement or welcome, just totally ignored, very, very poor service.The food (vegan burger, and latte), was very good quality. However when you compare the cost of the food/drink to the quantity given, it's not that good value.Then you are left with a further choice; which dirty table shall I sit at? Staff were not that busy, which made me wonder why nobody had bothered cleaning, or why table service wasn't available.I then decided to sit in my car to eat.Later edit;I never read the reviews before posting my own, yet they are all complaints.I can't see this store lasting that long, probably finish with the same result as Westwood Cross: CLOSED.Vegetarian options: Vegan burger was very good, but just the one choice..
December 2023 by Daniel Prowse
Absolute shocker. Told to wait in the car park as we did drive through. No one came after 20 mins, went inside.. took an extra 30 mins.. and after all that we've got home and gave us the completely wrong meal. So not only they made us wait all that time, we got charged more for less. 0 out of 5
December 2023 by Hashim Taj
Very poor experience, ordered asked for table number and there was nothing there in the slot on all self serve. Then my receipt didn't print so asked the cashier 20 minutes later I asked how long as me and the kids were waiting they said soon we were the only ones there and they still hadn't started it carried on with drive thru and online orders so 10 mins later I asked again I see other people walking in and getting their orders they have ordered way more than us 2 people came in asking for a refund after this I gathered the general idea of the restaurant not caring so I asked for a refund and left very very horrible experience needs new management soo many staff and they literally look drugged up.
November 2023 by Andy Lowe
Waited 40 minutes for chicken that was still raw and pink and still dripping in fat, while I was waiting 3 people complained and got there money back. Stay away from this KFC it must be the worst in Kent.
November 2023 by Dizzy
Ordered using self serve kiosk. Was there before anyone else. Waiting over an hour whilst they served about 10 delivery drivers and left standing around and waiting. No apology or acknowledgement.Problem is they have 3 staff members preparing 1 persons order instead of utilising those 3 staff members to do 3 different orders.Had to ask to even be seen to get a refund after waiting an hour with no queue.Definitely wouldn?t recommend this place.
October 2023 by Lisa Howes
Food was fine, chicken a little overcooked but not enough to spoil it. We ordered 2 pepsi max but got one plain and one cherry, not sure how you mix that up, but not the end of the world. However, the tills were not working so all orders had to be placed at the terminal and paid for by card, no receipts being issued but staff continually asking people for them despite being told they weren't printing and a 35 minute wait for food. We live locally but won't be backParking: Due to the long wait there were no parking spaces when we arrived. 15 minutes before anyone came out and vacated a space
October 2023 by Marius M
Waited in the drive thru queue for 20 minutes. We got to the ordering point and lady said it's going to be 20 minutes for the chicken to cook. Would you still like the food? Hello!?!?! I've already waited 20 minutesAre you kidding me? Fast food? Worst KFC restaurant by miles. This is the second time we've had the same issue. You'd think they wouldn't cook to order on a Friday night.Edit: after getting our order we realised there were no straws in the bag, no napkins and the pepsi maxes wevasked for were normal pepsi and one of them was cherry. Can't get worse than this.
