November 2023 by Vitor Lopes
Hi, today I've been on this store in Blackburn for an understairs storage. The sales advisor was Mr. Ishy and I want to state my 5* star review on his approach. Punctual, very helpful, and always worried with all details, so nothing go wrong on our project. This is the definition of a PROFESSIONAL. hope the Store manager and the in-line direct supervisor that they need to keep and praise valuable assets like him.Thank you.By the way, this project was a 3rd of the asking price for lots of similar quotations on traders all over the country.
November 2023 by Cee Ry
Good selection of things. Although a limited selection of furniture. They seemed to have things like gaming chairs but no TV cabinets, seemed a little odd. Good for DIY + other bits though.
October 2023 by Arturs Kilpe
I ordered from B&Q painted 6 panel door, I paid 12£ for delivery and waited 5 working days for delivery.So I just got a door and opened a box and surprise surprises it?s only primed door not fully painted.I?m very disappointed with that. Waisted my time now I have to wait for collection wrong door 4 days and don?t know how many days for money refund and then I have to try buy again.Poor workers in stores!
October 2023 by Aaron Mccabe
Phoned Blackburn store for some information on some wallpaper, they lady on the phone called Faye went above and beyond to help, they didn't have enough of the paper we wanted, but she found the nearest store that did which wasn't too far from the Blackburn store, as we came from Lancaster, so I highly recommend b and q, and thank you Faye for all you help
September 2023 by Nicola Campbell
Unfortunately didn?t get the man?s name but he was so helpful and his customer service was 10/10 even remembered us the day after when we went back. 25/8 at 19.43 on the receipt if you can check who he was. Thank you, more people should be like him!!
September 2023 by Natasher Buxton
Staff are help but have had times when they are not....Had some good items at fair prives
September 2023 by Mike Keech
Excellent staff with excellent customer service skills. Great array of supplies.
September 2023 by Thomas Walsh
One person on tills not good enough as people wait to be served do not like self service as never seems to get it right
September 2023 by Richard Sydenham
Lots of staff but only one on the tills ,everytime I go uts the same
September 2023 by Tazeem
Excellent customer service from Owen Taylor, (works in hardware)who went the extra mile for me. Due to this experience I ended up purchasing most of my equipment and tiles I needed from B&Q instead of going elsewhere. Thank you
August 2023 by Muhammed Amin Gotly
I'm thrilled to write a review for the manager, I didn't manage to catch his name, at B&Q! The customer service I received was outstanding. Not only did they assist me with purchasing an egg chair, but they went well above and beyond to ensure I had a seamless experience. Their dedication and helpfulness truly set them apart. Highly recommended!
August 2023 by Dion Fryer
Just looking around the store, apart from a few, most of the staff are stood around talking to each other. I approached two members of staff to help me with finding an item. They were not best pleased about this, in fact, they told me to go back to the area and they will send someone over to me. After ten minutes of waiting I left the store and went to Screwfix and spent well over £200. I will only ever use B&Q for a last resort now. Like the staff could not be bothered with me, I can?t be bothered with B&Q.
August 2023 by Peter Walmsley
Very large store but prices are ridiculously high for the items I wanted. Wouldn't waste my time going again.
August 2023 by Give_me_some_skittles
Great selection of wood ,great cutting service but there fire alarm went off but it stoped and they went back in and locked up and went home
August 2023 by Javed Iqbal
We have been going to B&Q blackburn since it opened. On 04/08/23, we went and met Brendan in tills, he gave us excellent advice on how to achieve the best deal. When we returned to checkout and pay, he gave excellent customer service, made the proceeds very smooth and efficient. Best person in B&Q, Blackburn. Huge thank you to Brendan (B.D.N)
