March 2024 by Helen Mather
Visited Carpet Right Blackburn today. Nick was very helpful & knowledgeable without being pushy.We were pleased with the choices available, so much so we could not decide between 3 designs. Nick kindly ordered samples for us to try at home.We will definitely be placing an order once a design has been picked!
February 2024 by Sam Masson
Emma was very helpful, gave us advice and got us a quote together without any pressure.
February 2024 by Paul Youds
Emma was an absolute star!
February 2024 by Carl Johnsan
Best shop in blackburn customer service was great nick was there to help me and guide me would definitely go again
February 2024 by salvina rizzo
aman and nick were great
February 2024 by Amina Diwan
Carpet Right Blackburn.Sales Advisor Nick was excellent & jovial in manner.He was very knowledgeable in which carpets are appropriate for different rooms.He was very meticulous in working out conversations of dimensions given & the experience in total was magnificent -definitely worth visiting !
February 2024 by james coupe
We have dealt with Emma at the blackburn branch since we decided to refloor our whole house. She has been absolutely amazing, very knowledgeable about all the products and services. Her customer service skills are exemplary and a credit to the company. She definitely made the process as it could be with my autistic wife and two Austic kids running about . Massive thanks really looking forward to the fitting now
January 2024 by Gabrielle Spain
Excellent service very happy
January 2024 by Gina Thornton
Excellent customer service. I needed a living room and stair carpet. I went to the Blackburn store as it was closest to where I live and they were both very helpful (Lewis and Emma). They sorted everything out for us within 30mins. After explaining what we wanted, they showed us around and left us to pick something that we liked and then arranged everything. I can't wait to get my new carpets! Thank you!
January 2024 by Tris Bayliff
Good selection of floor coverings and great service by both members of staff working today.
November 2023 by Tom A
I would never order carpet with carpet right again, it has been nothing but a disaster.1) I ordered carpet for 3 rooms and stairs/landing on the 25th June 2023, I was informed that the carpet was in stock and would be fit within 2/3 weeks.For the first few months I did not receive any updates and had to call to find out what was occurring, to be informed that the carpet I had chosen was out of stock and no delivery date available.2)11th september (nearly 3 months later) the carpet was fit. The carpet fitters attended and started to fit a different cheaper underlay which wasn?t agreed. Unfortunately this was only noticed once the fitters had already completed a bedroom and we were informed that they couldn?t change this underlay now, because it would damage the new carpet if pulled up.From making further phone calls to carpet right the fitters then used the correct underlay (as agreed) with the other rooms. But I?m still stuck with one room with cheaper/poorer underlay which wasn?t agreed.3) The carpet which was fit in the front room had a significant fault which was more than obvious to the human eye as this was in the centre of the front room. The carpet appeared to have a design fault and was damaged/plucked when fit. The fitters clearer attempted to hide this by placing an off piece of carpet over this prior to leaving.4) carpet right agreed to resolve the problem and arranged for fitters to re-attend to fit new carpet in the front room. I received an email stating they would attend on a given date. I removed everything from the front room and arranged for someone to be present at home during this time, around dinner time I contacted carpet write for a ETA for the fitters to be informed that no fitters would be attending as the carpet was back out of stock and that the email I received was a generic email which should not have been sent. Carpet right could not give me a time when the carpet would be back in stock and informed me that they would contact me, which they did a few weeks later and the problem was resolved.Overall I have had a bad experience with Capet right and the service I have received is disappointing and well below poor. I will be writing to make a formal complaint and I wish that no other person receives this sort of service.
September 2023 by Phillip Burgess
Liam at Carpetright was very helpful. Knows his stuff and very professional. Thankyou
August 2023 by Fauzia Ali
Holly gave us outstanding service. She was approachable and demonstrated excellent product knowledge. The service provided was individualised to my needs. I would definitely recommend this store!!!
August 2023 by Paul L
Fantastic service from carpetright, this is my third visit having had the living room dining room and hallway sorted by expert fitters, Sales staff are simply excellent and very helpfull, Will be back to get the bedroom done once I can get round to the decorating. Thank you so much carpetright
August 2023 by B. B.B
We came in and got approached by Martin he knew how to do everything and walked us step by step on everything we asked about real pleasure to talk to and thank you