January 2024 by Jane Spencer
I visited the store to buy some walking footwear. The staff was extremely helpful. At first giving me space to walk around first and discuss the price, shape and colour privately. Then it was easy to catch a salesperson to get their help. All staff are very knowledgeable about footwear and all the customers around was thanking the staff for their help. It was great to be served. Norman was the staff member that helped me today.
December 2023 by Bluean Whites
This is a little update to my previous review: Their systems went wrong this week and I arrived to collect an order. It was missing. They allowed me a similar but far more expensive item instead of my order. It's unbelievable service they provide. I generally prefer to use smaller shops but I value good customer service and I've honestly not found better than here. Especially the Blackburn branch.Always worth checking out, especially as they price match. They are not always the most experienced outdoors, but I've found that in some of the big outdoor shops in mountain areas too. If you are after boots, Norman (in the Blackburn store) is worth a chat to. He's experienced and worth listening to. I could have chatted with him for quite a while. He was always busy helping others too.I have also always found their customer service excellent when something goes wrong or breaks.They have definitely won me as a customer, as the money I've spent there testifies.
December 2023 by Marilyn Turner
Purchased from Go Outdoors Blackburn on Sunday 26th November and was looked after by Jack who was a very pleasant young man and most helpful. An asset to the store.
November 2023 by Steve Duckworth
Excellent. Got my winter wear at bargain prices .
October 2023 by Karen Bradshaw
Just hopped in to Go Outdoors after my very wet dog walk. Was really handy to be able to take the dog inside.I was returning a newly bought pair of Soloman boots which were letting water in.Jam asked me some relevant questions and then saw to my needs, sharing her extensive knowledge of boot returns and what to look for in a water tight boot.She dealt with my exchange and price matched them so that I gor the best possible price.Very happy with the customer service in here today and would recommend a visit if you need advice about walking boots.She also laced them up correctly for me which made such a difference, thanks Jam for taking time to make sure my feet are comfortable and dry, and with two dog walks a day, that means a lot!
October 2023 by Trelogweb
Excellent shop with plenty of choice helpful staff ?
October 2023 by Lee Burton
Good selection of outdoor gear, very reasonably priced.
August 2023 by Sally Fielding
Went to Go Outdoors at Blackburn fir new walking boots. I was served by a fantastic guy called Peter. Very helpful, Knowledgeable & friendly. Definitely recommend him
August 2023 by Luke Williams
Went in to get a tent and some extra bits and bobs, Molly at the till was really helpful. Fantastic customer service, will definitely be returning for any camping equipment in future.
July 2023 by Rick Jones
I've saved a lot of money with the membership card, and some of the discounts can't be matched, but it's always a good idea to do a quick Google to compare
July 2023 by Arif Chand
Always good choices, and member discounts
July 2023 by David Dunn
Went to store to look for Ridgemonkey product. Spoke to Jay B who couldn't have been more helpful. Drew from his own experience of the various products and advised us accordingly. Quite possibly the most helpful and enthusiastic assistant we've met in any shop, ever ! Cheers Jay.
July 2023 by Roger Unwin
Very relaxed, well stocked helpful store with easy parking. Was a privilege to be assisted in the walking boot section by Norman, I can but hope that I'm as cheerful and able at his age.
July 2023 by Graham Haworth
Friendly and helpful staff easy to get around the store, and some good deals to be had.
June 2023 by Fiaz Shah
Has everything you need to challenge the great outdoors, for a great price! Membership for £5 is a must as you'll save a significant amount, though I belive non member prices are inflated compared to other outlets. Store is a good size with everything on display. Staff are very friendly and helpful, and incredibly knowledgeable in their fields. Recently refurbished store, with customer toilets.
