February 2024 by Eddie
Bad attitude towards staff, Steff was rude the whole time i was there and blatantly was rude towards her collages infront of me and sacked them for wearing the incorrect colour of socks.
October 2023 by Frank Gubba
Avoid, booked in for a straightforward interim service and Mot. Shortly after drop-off, the other half was contacted to be told there would be additional charges for an engine wash, new battery, and spark plugs hiking the bill by approximately another £500. I called to discuss and cancelled all as revealed that none were truly needed while waiting for a doctors appointment. Called back 40 minutes later afterwards to be now told needs brake discs and pads at front as pads at 1mm and has to be done for Mot. It sounded odd as it wasn't declared earlier on, but they were adamant. They just hadn't seen it before but had called with the other add ons. Went home and checked last year's report from another garage. Only 50% worn 6mm at that time, so rang to stop work and just do service. Planning to go else where for mot and have brakes looked at but told work already well under way. Subsequently, the car was not finished until 4 hours later. Impression of this place is quick to add on extra work at very high prices once your car is in. Was all or any of the work genuinely needed? Felt had we paid for the engine wash battery and spark plugs, the brakes wouldn't have been raised as an issue at all. On top of all that staff clueless to payment methods, claimed can't use Halfords own branded gift cards, although turned out you can. As others commented, trusting the brand name of Halfords was a mistake. A bad show halfords last time we go there for anything and that includes the store.
October 2023 by Tony Shankly
Booked in for a mot and service for daughter. As usual get the phone call saying needs engine flush and spark plugs replaced. Car has done 20000 miles . Recommended to change long life plugs around 60000 miles with manufacturer. As always these garages try fleece you for every penny once get your car. I thought halfords would be different! Nooooo.Service: General repairs & maintenance
August 2023 by Dave Merry
Went in just browsing. It is well stocked, clean, and tidy.
July 2023 by Jay Chimejczuk
Nipped in for some new wiper blades.Didn't have a clue what I needed. Staff super helpful
July 2023 by Priscilla McHugh
A brilliant help this morning. Father's day weekend and start the day with a nail in my tyre ? Barry was absolutely fantastic and squeezed my car in for a repair. Really quick and not over priced! Excellent customer service and happy customer. Highly recommended
June 2023 by Priscilla
A brilliant help this morning. Father's day weekend and start the day with a nail in my tyre ? Barry was absolutely fantastic and squeezed my car in for a repair. Really quick and not over priced! Excellent customer service and happy customer. Highly recommended
March 2023 by Tom G
Worst experience of customer service I've ever received from start to finish. Rude on first arrival, then tried to tell me my car would fail its MOT on the tyres, but when quizzed changed his tune and said there's actually 6 months left on them. I was waiting for a part after my MOT and a few days later I got a call at 7am with someone naming a car part... not a hello, or is this... I was just baffle.The work they did was elbow standard too and I have to then take it to another garage to make sure it qas all correct and when they saw what they charged me their heads almost fell off.I would honestly not recommend this garage to anyone. The reason I chose Halfords was because of its big name so you'd expect professionalism.. thats certainly not what I received and will never be going back.
March 2023 by Qasim Saghir
My warranty company booked a slot for me to have a diagnostic check for 1130am. I was told by the warranty company it would take an hour, which is totally acceptable.I rung on the day to confirm the appointment time. I was toldI would have to leave my car there for the day. This is totally unacceptable, I was travelling 13miles to have this check done. The general demeanour of the person I spoke to was one of total lack of apathy.I went to ATS in Burnley, who fitted me in at short notice and did the check whilst I was there . It took 10mins.Bitterly disappointed.Service: Engine repair
December 2022 by Simon Goldsworthy
From the minute I rang to book a service and to picking my vehicle up after the service at Blackburn was amazing and very friendly superb
November 2022 by Michael Conwell
Really friendly staff and explained everything whilst fitting my new bulbs will always use this branch for my auto needs.
August 2022 by Kulsum Fancy
Brilliant service, would highly recommend. Had my battery checked and fitted a new one under 40 minutes. Very friendly and welcoming too. ?Service: Battery
August 2022 by Christine Bentley
Booked in n for a free clutch check as we had been told by main Suzuki dealer that we needed a new clutch at a cost of approx £800-£900. It turns out that the clutch is fine and doesn't need replacing so thanks to the guys at Halfords.Services: General repairs & maintenance
August 2022 by Heather Hook
Wonderful friendly service. I have not used Halfords before, will definitely come here for repairs in the future. Thank you for your helpService: Battery
August 2022 by Safiyyah Wilson
I?ve had my break pads changed, they was able to fit me in at short notice. Great service and friendly staff, the also replaced a bulb (I could not find) now I get free brakes for like on my car ?
