October 2022 by Sal Musa
Extremely poor excuse for a branch of a major bank! Went in on a Saturday morning to withdraw an amount greater than what the ATM would allow and was told Saturdays are for business customers only. Nowhere does it state that on their information repositories and NatWest have not written to me to advise me of a change in services at my local branch. Plenty of staff standing around not really doing much but was turned away from accessing my own money. I work during the week and it would mean taking time off to go into the bank on a weekday.
October 2022 by Howden TA
Asked for evidence for what I needed to withdraw my money in cash for - : /
April 2022 by Sajad Hussain
Very Slow Bank
February 2022 by Ahmed Patel
Banks like these make me laugh? absolutely ridiculous? no help whatsoever. Useless people they get paid to sit and walk around with a tablet in their hand
November 2021 by Janette Higginson
Absolutly disgusting service!!!! My 16 year old special needs daughter attended the blackburn branch this morning. We are trying to help her to become alittle more independant and thought opening her first bank account may be a starting point. First she was told that she would need her national insurance number which if they had took there time in looking it was on the letters she had brought. . Then the lady asked if her parents banked with them she replied no but my step dad does she said she would have to check the rules and basically fobbed her off and told her to go home and do it on line. This experience has totally knocked her confidence now and we will have to start over. Ill ensure next time she goes into the world she wears a massive badge saying i have disabilities please help. Or maybe staff should be trained so it doesnt need to be spelt out!!!!
July 2021 by Adelkaaby ???? ??????
It's a very good bank, but quick Q why the the staff member outside the asking me to open my Natwest App and taking my phone of me and checking my bank account???!!! The bank need to check that.Many thanksAdel
July 2021 by RLFD F&D
Thank you 'Ellley' and 'Ankaar' exceptionally good service.Fast track to Management ASAP!(I popped in to make a deposit and forgot my PIN number of all things.)
July 2021 by Ali Waqar
Very slow bankI make my account last month bank staff said to me your card come to your home in 2:3 days but I did not receive my card yat ?? I?m waiting from long time
May 2021 by RLFD Fu0026D
Thank you 'Ellley' and 'Ankaar' exceptionally good service.\\nFast track to Management ASAP!\\n\\n(I popped in to make a deposit and forgot my PIN number of all things.)
September 2020 by Aasam Hussain
Got served by a girl called Saifa Javed. I found her very rude and patronising as if she was forced to help me rather than wanting to help. I have been dealing with this particular branch for over 25 years and this is the first time i have been made to feel this way. Not impressed at her attitude at all.
September 2019 by Rifat Yasin
Best bank and customers service in blackburn
June 2019 by namron 7
Excellent staff.they can't do enough for you.
April 2019 by Kev Macari
The staff are very helpful when you do eventually get seen
April 2019 by Gary Power
Very slow and understaffed at busy times
December 2018 by Gamer Wolf123
Today i feel sad about customer service,when i try to take money from my account cashier told me to go to a different bank and started arguing feel very bad.
