November 2023 by Goombasareawesome
They never deliver stuff to my address on time.I?ve been waiting for my next day delivery for the 4th day now. And the is only the most recent of similar incidents.They haven?t even left usual red card this time so I don?t even know where my items are or when I?ll get them.They have the cheek to strike when they don?t even do the work properly anyway.
October 2023 by Herr Flick
Had an email to say I said I didn't want a delivery today. I did want a delivery I never told them not to as I paid extra for a 48hr delivery. The service is down the pan
October 2023 by Rebecca Sutton
Card through the door from Blackburn office, failed delivery on Tuesday, we will delivery Wednesday, it's now Friday and I'm trying to chase it up.
October 2023 by Elleni
My parcel didnt delivered and u put proof of delivery!!! Its not truth , coz this is not my location !!!!!????????
August 2023 by James Thomson
The service from this sorting office is appalling. It is now Monday at 10.45am and they are not open again until Tuesday which is ridiculous. I went one day during their 'opening hours' and the staff had not turned up so it wasn't opening. Pathetic.
May 2023 by Farzana Akhtar
Absolutely rude! I called customer service to ask whether a parcel has been delivered or not and the male staff was speaking to me in which a rude manner. He wasn?t willing to listen to me and thought he knew more than i do about my circumstances. He was big headed and was not helping me at all. Absolutely disgusting behaviour.
May 2023 by Thomas Shelby
guaranteed delivery by 1pm. They deliver a package to you at 12:59 and when you are not at home they will write that they were at 12:30 but you were not there. Nobody even called your number. They should strike to shut you down.
May 2023 by Janet Dent
Tried ringing customer service as usual these days mainly mechanical voice NOT HELPFULTried again pressing a different option got in a long queue waiting to speak to a person ( by this it should tell royal mail that they need to improve.Sent a signed for letter on 17/4/23 now 26/4/23 not yet received . Yet on the receipt slip the aimed for delivery date states the next working day. Shocking service.
April 2023 by F P
Absolutely appalling customer service and attitude from Bilal this afternoon. Abrupt, awkward, and argumentative from start to finish. Firstly refusing to accept parcels, then advising won?t go anywhere until tomorrow (understandable), apparently this meant not scanned into system until tomorrow so no certificate of posting available on a Sunday. Then refusing to return my parcels to me, because labels had been printed? Please stop hiring people like this Royal Mail!
February 2023 by Afsana Patel
Very poor service not helpful staff in parcel office. they even don?t know anything. the post man also very rude they even not knock the door I can give 0 star
January 2023 by David Pilkington
Waste of space. Collecting a week late due to strike before Xmas. Carry on striking guys, RM's probably going to go under as your service doesn't deserve a pay rise, will use Evri, Dpd etc over these cretins everything from now on.
January 2023 by Theresa Coll
Only giving one star because I can't give zero. The rudest, most unhelpful people I've ever had the misfortune of dealing with. Delivery staff don't even bother to knock the door, just put a red card through the letterbox, and staff at the depot have no customer service skills whatsoever. Once waited 10 minutes for the woman behind the desk to look up from her phone and deal with my enquiry.
December 2022 by Paul Sharples
Been waiting in far my parcel far 3 day on each day get email saying try again tomorrow sorry we missed you do be better if you actually turn up with it in the first place Royal mail a joke
December 2022 by smarty solly
Delivery driver always leave the cardNot even once i receive parcel for driverAlways disappointment.
October 2022 by Margaret Holland
I love your Mail collection. My postman is such a gentleman. Please tell him, Love him ?????
