November 2023 by John Lo
Outstanding Service and Exceptional HelpfulnessI visited the bank in an attempt to complete a bank transfer following a failed payment at a car dealership's card machine. Linar provided excellent service throughout the entire process. She was super friendly and incredibly helpful.Lianne handled the situation with remarkable skill, making every effort to contact various teams to resolve the issue. The process took approximately an hour, involving multiple phone calls and emails to different stakeholders. Throughout this challenging process, she displayed remarkable patience and maintained the highest level of professionalism.After a persistent battle with various departments, we finally completed the transaction with Lianne's invaluable assistance. Her service is greatly appreciated, and she certainly deserves special recognition for her outstanding contribution.
October 2023 by Craig Mee
Well where do I start. After having an account from been 16 years old and now I'm 42. To have account closed down and to be told I had a new account opened for and and was gonna get a call within the next 3 working days. This was 10 days ago. The customer service is shocking. Its like that customer have to go out of their way to make the staff happy when it should be the other way round. Shocking back and now I've moved to an online back that is fabulous. This is why banks are not getting used due to rubbish customer service. Joke
June 2023 by AntonioP
Called in to the branch to update my address and order a lost bank card . Lady who dealt with this was very polite and helpful . Only had about a 5 minute wait so was happy with the service
February 2023 by Gemma Ralphs
Excellent staff very friendly and helpful
February 2023 by Paul Shepherd
Faulty deposit machine. I went in to pay in my money, takings in cash. I inserted the card, followed all steps, and finally inserted cash. The machine counted the cash and then showed the mssage "was unable to process some of the cash. Please re-insert" or something along these lines. However, there wasn't cash to re-insert because the cash flap was firmly shut with my money in it. The next thing I knew, the machine spat my card back at me and showed the message that its ready for the next customer: no cash and no slip to prove that it had my cash. I checked my account balance- no cash has been deposited. I went straight to the customer assistant, who was completely uninterested. She sent me to join a long line of other people waiting to deposit money via a human cashier. When my turn came, the cashier said they could not help me instantly as they could not open the machine to retrieve my money. She said that the machine would be opened tomorrow morning and if (IF!!!) my money is there, it will be deposited into my business account. I am worried sick now that my hard-earned money has been lost. What if the machine will randomly give it to the next customer? I cannot believe how unprofessional and horrible the whole situation is. I cannot believe I was left in this situation without an immediate solution. This is soul-destroying, and I have now got a dreadful migraine because of the worry and stress caused by this. I will have to cancel clients today, which will cost me a lot of lost revenue.
November 2022 by Chris Brown
Rude staff. No consideration for personal circumstances. Customer service skills zero from 1 of the ladies on the desk
October 2022 by Tom Elson
Awful service from the counters. Even when politely asking for help just rude and push you away to do it on your own
October 2022 by Lorraine Murphy
Had an appointment with the bank to discuss saving options. The staff were great really friendly and informative. Excellent service. Would definitely recommend.
August 2022 by Tony Farrer
Hopeless BranchWent in to deposit 2 bag drop cash bags at 2.30 Friday to be told the only counter, at the only Barclays branch in Blackpool closes at 2.00, was told to come back Monday by one of the many wandering staff pretending to look busy
August 2022 by Brent Bagot
I never thought I would find a bank worse than Natwest but this branch has achieved it. well done Barclays.
July 2022 by k leslie
The staff are pleasant enough but now they're shutting at 3.30pm daily it's very inconvenient for me.
July 2022 by STEPHEN DUNCAN
A complete waste of space. Would rather go to the branch in St Anne's but that is only open 3 days a week.
July 2022 by Christine Cunningham
Visited this branch in Blackpool today really impressed very helpful staff.Thank you ladies you were incredibly helpful.
July 2022 by trevor duquemin
Why do you only open while people are at work. It's no use closing when customers are wanting to use the bank. If you are not going to review opening times, put machines back in asda.
June 2022 by Zaida Ali
My experience with trying to speak to a human from this bank is one of pure frustration and I felt like I needed to go down to the nearest branch and smash the ducking counter in and one of the receptionists as well! CHANGE YOUR THE WAY YOU ALLOW CUSTOMERS TO CONTACT YOU!
