March 2024 by Yasmin Courtney
went to the chemist yesterday with my mum to see if both our tablets were ready. They said that our tablets aren't ready yet and my mum tried to explain to them that she needs her tablets in order to stay alive. as without her tablets she could go into adrenaline crisis and die as she suffers from addissons disease .the chemist didn't even care and said its not down to them its down to upstairs we went upstairs spoke to them explained that it wouldn't let my mum order them on the Monday a week before on patches all they said was keep coming back and checking .my mum isn't going to spend all day going back and forth .She has then gone back this morning and both our tablets are still not ready when they said they would be ready today sort it out glenroyd
October 2023 by Ian Parker
I have been going to Cohens Chemist for a very long time I can not thank the people that work there enough thay are very pleasant and polite I understand how busy they are always treated me very well and think they do a marvel job
October 2023 by LUCY mc
Hannah needs to sort her attitude out!!!
August 2023 by James mcatee
I mistook a blister strip of my usual meds for paracetamol. Once I realised I ordered my usual pills with my GP. The prescription arrived that afternoon. I phoned after work to see if it was ready. Within half an hour I picked it up. Fantastic service. Sometimes the queue is slow but a bit of patience please folks. They do their best even with stroppy customers that seem determined to humiliate the staff. I?ll bet they?re the same while driving.
June 2023 by kathy minogue
You have to be a mind reader to be in to get your medication delivered. you get a text most of the time on the day they say they will deliver. If you are out anywhere you have to get back for the medications. They give you two tries at getting your medication. That is fine if you do not want to do anything on the second day other than sit waiting at the door. No morning or afternoon delivery given or time. you have to guess. You cannot go for a shower, in your garden. The day is spent waiting for the delivery. The girls are helpful. Antony is fantastic. He does the blister packs. He goes the extra mile for you. His hands are tied by Lee. First delivery i missed as Cohans changed the delivery to a week earlier without telling me. The second attempt i had went into the shower as district nurses were coming. Yes missed the door being knocked. No more deliveries on Lees orders. Being on the Liver transplant list changes nothing for Lee. Got another Chemist the same day with a delivery service where you do not have to be a mind reader. The NHS does not provide Cohans with the money to do deliveries. Yes i was informed of that when asking for my medication i really needed. One months medication i would have been without. Personally i would not deal with this Chemist. Antony is the only good thing about this Chemist. ( my opinion.)
April 2023 by Regan Beavis
Worst Phamacy I?ve ever used, messing around with a 3 years old medication and changing delivery without telling people, honestly don?t use
February 2023 by brian anderson
My partner got text saying her medication will be delivered in the afternoon, it's now 18:30 and no medication, no call from the pharmacist to say that there was a problem with delivery, in my personal opinion this is very bad customer service, what does it cost to make a call to inform somebody what's happening about their prescription , delivery ????I feel a customer care course is needed, then you will know how to treat their clients
December 2022 by EB'O'CB
Usually fast and efficient
May 2022 by StuC57
Got to be the nicest, most helpful, accommodating people who provide a consistent high standard of customer service. Never on the backfoot when I call, unlike other customer service providers.....
September 2021 by RESHMA BEGUM
Never had any issues. It's a busy pharmacy, serving 2 very busy surgeries above and I'm sure there is plenty more patients from other surgeries too, so I totally understand why it's always busy. Staff are always helpful and friendly. Some medication do need to be ordered, that's just how it is. Can't store everything and it's usually ready by the next day, order in plenty of time, then you will not have this problem. Also if it's a repeat item surely you know when it's due. Thank you for your lovely service over the years.
September 2021 by Phil Hiscock
First class service.Friendly professional staff, always willing to advise.
September 2020 by Gary Claridge-king
Fantastic level of service today. Friendly and helpful staff. Not a long to wait for my prescription.
January 2020 by Toni Dunston
Always been great for me
September 2019 by Andy Dixon
Always helpful, people say slow but it's a busy chemist providing basically everybody prescriptions not only from the street but the upstairs doctors surgery. Give them a break.
August 2019 by peta sullivan
Every time my husband goes for his prescription (and heâ??s just been 3 times )
