January 2024 by Yvonne Rogers
The assistant manager made my drink. I was having an Iced mango and hibiscus tea which I have had frequently. He went to put two jugs of ice in the cup and I asked him not to put so much in. He was rude in his attitude. I ended up with a warm drink and it tasted awful. No ice in tbe cup. I have been in this costa on a number of occasions and always found the staff to be polite and nice. I mentioned this to the older member who said I can't say anything as he is the assistant manager. The staff should not be afraid to say anything to assistant managers or managers. I was happy with the guy who served me originally when I ordered. Tbe place was not packed so the staff were not overworked. It's a shame as I have given five star in the past.
December 2023 by Sarah Moyle
I took my dad and stepmom to Costa on Church St on Blackpool Town centre today.I first noticed a distinct lack of festive atmosphere. There were two small cardboard Xmas trees on the display counter. They seemed a token nod to the time of the year and not exactly special.We got our tables. Needed two as there were only two seaters free. That?s not a problem. Out of the three on the window we chose the two clean ones. (Two outta three ain?t bad)Went to order to be greeted by a man in his 40s with ?yes mate? This greeting makes me cringe. Not sure why but working in customer service in retail it?s not a phrase I would use as customers aren?t my ?mates?I asked for two large lattes and a sticky toffee festive drink to be told there?s no cream. Bit of a let down for a festive treat so I chose a normal latte. I also picked up a Wiltshire ham and cheese toastie.I waited for my drinks, they were put on a tray and my dad carried them over to the table. I waited by the counter for my toastie. It was then shoved across the counter at me. ?Excuse me? Have you a knife and fork please?? The young man on the coffee machine motioned his head toward the till and said ?over there? then the checkout man who called me mate threw a knife and fork onto the counter without a word.We sat down and drank our drinks and I ate my toastie which was slightly more cooked than I have seen before. It was very well grilled and therefore quite dry.I already felt a bit disappointed by the experience (service and overcooked toastie) considering the prices.Then?..I went to the toilet?.Oh dear.Wet floor, bogey smeared on mirror, unclean sink, unflushed dirty toilet with pubic hair on?.We go to Costa a lot, safe to say I won?t visit this one again anytime soon.The coffee was fab, small chip on cup.Definitely could do a LOT better I have included photos of dirty toilet so beware ?
December 2023 by Sophie Aylesbury
The moment we arrived, it had an awful smell of damp and mould. When trying to find a seat, we saw a slug/snail trail on the carpet but carried on to find a drink as we had never been let down with the drinks and food. When ordering, the staff weren't organised and looked like they wanted to get home, there was two workers who really tried to make the atmosphere good but were struggling. When sitting to drink with my partner, it felt like we were sitting in an outdated place in some shaddy alleyway. Biscuits were nice, and the hot chocolate wasn't mixed properly, making it harder to drink. Even with the spoon, it was hard to get that wow feeling like normal. Especially on a cold day, we needed something warm. Won't be visiting back to this Costa Coffee ? this place needs a huge makeover and chairs/sofa that aren't broken.
December 2023 by Margaret Sykes
It was very nice and clean and a good atmosphere.Wheelchair accessibility: A great way in and way out for everyone.
December 2023 by Ashley Flinders
When to Costa Coffee for first time today in Blackpool church street Elise who served me waited with patience till I decided what I wanted couldn't fault this lovley
December 2023 by Sl3nder X1
A worker called 'gaz' was a delight to me and my friend. We ordered a hot chocolate and it was served to perfection. Perfect amount of milk and chocolate powder. He is a brilliant worker and I hope he sees this.Kid-friendliness: Amazing
December 2023 by Daniel Simpson
Nice coffee and food (if not a bit on the expensive side), unfortunately despite it being a pleasent atmosphere the toilets are not as well cared for by some people that use them with two of them closed off.
December 2023 by Steven Pritchard
Love coming to Costa a lot better than
December 2023 by olwyn kingstree
Coffee brilliant, always get my extra hot one. Plenty of seating area. Toilets are big and
November 2023 by catherine casey
Very rude staff! Made to feel unwelcome and hurried out. Observed one staff member speak very inconsiderately to numerous customers.
November 2023 by Tim Marshall
Extremely slow only to get my free cake 4 my birthday.Won't be using again.
November 2023 by Aitch Ell
Unfortunately the toilets were dirty and smelled. This put me off completely
October 2023 by commander5620
Got 2 hot chocolates which were luke warm at the best, 2 muffins too & price was £13 totally unacceptable price for what we
September 2023 by mchawkins1
Been in a few times high quality food with excellent coffee of course ? it stands out above the mundane Blackpool cafes friendly staff in a well organised cafe with clean toilets with additional outside seating
September 2023 by Dave Phillips
Friendly hard working staff. Had the food and drinks required. Very busy but always found a seat.