July 2018 by Ellen J
Fantastic Store, great selection of mattresses, bed frames and headboards.
From the moment I walked in the store from the moment I walked out I felt happy and very glad that I had chosen Dreams for my new bed!
A big thank you to David (store manager) for all the help and kindness during my visit :)
July 2018 by Ryan Harrison
Very friendly and helpful service throughout my visit, would recommend to anyone who is looking to buy a bed
May 2018 by Malcolm Shaw
Bought two beds in the last 10 months, they are wonderful. Very helpful knowledgeable staff. No need to shop around. Great value great service.
February 2018 by Nadine Simister
Have been looking for sofa bed and was getting disheartened. Went into dreams and Stacey served us she was so helpful and we bought exactly what we wanted. Stacey is a credit to the company
February 2018 by Sarah Dempster
Awful. Ordered a bed frame and a Therapur Actigel 2000 tranquility mattress totalling 1.5k in the Jan sales from the store.
Bed was delivered and within 2 nights developed a large compressed depression in the centre. Numerous calls to Blackpool store and customer services who are terrible. Despite being 5ft nothing myself, sleeping on the left hand side of the bed, not sharing my bed with a pet elephant or having a 48 hour non stop naughty marathon in the middle of the bed they won't help and I'm told it is settlement!
The store staff don't want unhappy customers in the store and keep referring you back to CS (probably because they don't want potential new customers put off). Now Dreams have removed my review from their website as it doesn't stick to guidelines! Take heed of negative reviews from places like this on google and other independent because Dreams will silence any bad reviews that they can.
Update 14 Feb 2018 - I eventually sent a complaint to the CEO and had an "engineer" come out to view and examine the bed who agreed that this was indeed a faulty mattress with a 5cm depression in the middle. I'm now waiting for collection and refund from Dreams, which has finally been agreed. I've purchased a replacement mattress from John Ryan Design whose customer service has been nothing short of exceptional