February 2023 by Georgina Hilton
Absolutely appalling experience when I called in store on 19 Jan to collect my 'subscribe and save' order, already paid for. The 'store manager' (Darren) refused to hand over my package, demanding an order number, although I had presented a print-out of my order details in the email I received from H & B and, of course, had my Rewards card would have served as my ID. I found his attitude offensive, virtually shouting at me, in front of other customers, even suggesting I might be an imposter - how ridiculous! This employee needs serious retraining in customer services. A disgrace to the Companyand the brand he is supposed to be representing. He also said the package had been waiting for collection for 3 weeks, complete nonsense, the tracking details showed delivery to the store on Saturday 14th Jan, a total of 5 days. I have been a loyal customer of H & B in various locations for many years, but after this experience, I am wondering whether I shall ever want to deal with H & B again.
December 2022 by Mark Robson
Ordered an Item for the Same day collection, and thought i would be able to collect it from my way home after work, ordered at 8.45am. Visited the Store at 5.00pm Stood for ages at the till with no staff around, (I could of emptied the shop and walked out) I walked around the shop no sign of anyone then i stood at the till again and waited, some one cam from the back of the store, advised them I had an order to collect, gave my name, he looked about and said that it was delayed due to the weather? Weather? i walked 2 steps and i was right in front of a Shelf of the product i had ordered! Could I just not take 3 packs of them? No! I was sent away and told to come back when i had got an email. There was a terrible mess on the floor around the till area with food (Whole bags of Nuts) piled on the floor and food products, lets hope they where for the bin and not the shelf! (Working in Food Retail for 20 Years, no food should be on the floor) Well after getting home the email arrived and i would be getting my product in 4 days! Same Day means 5 days??? I wont ever use pickup in store again, its quicker to visit the store and Pay right away and take the product home!
October 2022 by Suzanne Dailly
The worst shop person I ever came across in Holland and barrett
June 2022 by john clark
Their after sales service is excellent.
October 2021 by Andy N
The staff are helpful and friendly.
July 2021 by michael gaskell
Confusing offers
July 2021 by G Dad
Very covid aware friendly and helpful 5 star service
September 2020 by Peter Taylor
Helpful friendly staff. Clean and well laid out.
April 2019 by Matty 25
A nice shop for the area looks good with fresh paint.
January 2019 by Carole Bee
Called in on Saturday morning. The assistant was so helpful, cheerful and polite.
January 2019 by Mr. X
They have what i need to have!ð???
September 2018 by Catherine Jenkins
Lovely new store, shop here once a month, staff very helpful and knowledgeable, always tell you about the offers they have on,penny sale is fantastic
September 2018 by mark morv
Great offers here love this shop
August 2018 by Pam Barker
Good service
May 2018 by Steve Hill
I purchased a bottle of CBD oil on the morning of the 28th May. Compliments to the young man who served me, very helpful, knowledgeable and excellent customer service skills. Iâ??m only sorry I didnâ??t catch his name but hopefully you can work out who it was. He was a credit to your company. Steve Hill
