November 2023 by Debbie Joan Hill
Extremely poor I have been expecting one package since the 14 November and a second parcel since yesterday 17 November
October 2023 by Bonzo Dillinger
Royal Fail dont seem to be able to find a clearly marked addreess unless it has flags and a neon lightshow outside, late, mislayed or wrong address..appauling service and unable to get through on phone
September 2023 by Bernard Greenwood
Found the car park full even though the building was closed to the public.
August 2023 by Karl Thornley
I?ve had no end of issues with a parcel getting delivered this week and the postman signing for it himself and posting it through my door however this review is to praise the two gentlemen who dealt with me when I went to collect it from the post office Saturday morning and I was very frustrated about the whole thing and as a neurodivergent my head was struggling to cope that day. They remained calm, composed, understood my concerns and remained professional the whole time they spoke to me, the best experience of great customer service I have had in years, anywhere so thank you both and keep up the good work.Karl Thornley
August 2023 by Mark Smith
postman left packet outside door-i didnt sign for it-the postman signed it himself---it could have been nicked
April 2023 by Carol Jordan
Picking up for an elderly man yesterday no problem Today with same I D letter and drv license cannot pick up unless I get his bank card for id I'm not relative so wouldn't have this.All depends who is on if you get served.This man cannot pick up as he is terminally ill
April 2023 by Tina Hinchliffe
I use this office regularly to post as well as collect items. Never had any issues. Staff are always friendly and helpful. When posting items I buy postage through the Royal Mail app, staff then scan the QR code, print out the label for me, place it on the parcel and then take it for sorting. Saves me having to get a printer, great service.
March 2023 by Keith Harrison
Had to wait 5 minutes to speak to operator but when connected I found them very polite and helpful.
February 2023 by David Mccormick
Terrible service on phone. Just kept going umm umm dont know where hawkins place it wait ummm etc. Messing around about a delivery. Things not delivered in past bad service.
January 2023 by Mildred Thomas
Absolutely waste of time got cut of by the operator after waiting 20 minutes, good job it wasn't an emergency
January 2023 by Rogueplanet13
Stole my Christmas cards and nothing they will do about it
January 2023 by Zyta i Maciej Wejdelek
Worst possible customer service, arrogants behind counter, postman's from my two addresses faked my signature, well after covid.
December 2022 by sue mcdonnell
Got a card saying two parcels back at depot , went to collect both side by side on shelf but would only give me one as said the other hadn?t been sorted !! Now on strike for two days so have to wait and go back Friday , absolutely disgusting!! This jobs worth needs sacking putting people out like that and withholding their Mail !!
September 2022 by Kevin Stephens
Staff are fine but the new opening hours are stupid and don?t take in to account anyone who might have missed mail because they were at work.Closing at 6 doesn?t give anyone time to go home find the red slip (never filled in) and go back out to collect it.Daft but it doesn?t surprise me.
August 2022 by Icey Hue
Never had an issue although it is a trek on foot from most places (4 not 5 stars). Never experienced long queues. The price you pay to have your purchases stored safely for you when you miss them.Is what it is, if you don't like the apparent queues, make sure you catch your postie on delivery day.
