May 2018 by DEAN IS HERE
Went in to the store in my tracksuit on my day off, Security followed me around the entire store... I found it amusing but my girlfriend was disgusted. Plus the items they said they had online were unavailable... Overall experience... = Would never go back again to be honest !!!
January 2018 by Raymond Addicott
Used the click and collect service. Updated when ordered and when ready for collection. Simple process to collect the item from the store and after collection the item, I promptly received an e-receipt. Excellent all round service.
December 2017 by John -
Good as far as a store goes with toys. Staff however need training and management need to follow up on complaints.
A male staff member was racing up and down the isles on a scooter, my then 3 year old autistic son was watching him and started to "stim" (stimulate) by making a humming noise. The staff member parks the scooter and looks back at my son, continues to walk away from him and stands at the end of the isle we were walking up, kept looking back at him now and then and when we get close he looks my son in the eyes and says "What a strange noise you're making". Not in a playful manner, the tone of voice was more of a judging statement.
This upset my partner whom left the shop, I continued on shocked more than anything, after letting it sink in I approached him and told him his actions were completely out of order and a disgusting behaviour from a staff member in a toy shop dedicated for children. Needless to say we left the shop.
My partner wrote a e-mail to Smyths and she received a reply from a manager whom was very apologetic and courteous and said they would contact the store manager for them to get in contact with us, which they never did.
We gave up on following up on this complaint as they showed no interest.
The floor staff clearly need to receive more training when it comes to children with special needs and the different behaviour they have compared to normal children.
This incident was probably a year ago and things may have changed but we have not returned to the shop again and they've lost plenty of business from one staff members action.
August 2017 by dawn quinn
Lots of variety. Pleasent staff. Good prices
July 2017 by Glen Kirk
After being really disappointed with "Toys r us" in Preston, I thought Smyths Toys would be similar.. Not at all! Miles more toys, really child friendly staff and importantly "excellent value" I live in Lancaster and the trip to Smyths Toys is well worth it! I would give this shop 10 stars if I could.