May 2023 by Robert Crompton
Very happy with my order and service that i received
January 2022 by Joe Stokes
Took nearly two months for a plastic trim to arrive and no response when emailed!
December 2021 by Suzy Thomas
Thank you for our new bench, very sturdy, good looking and well manufactured. Great delivery service and very happy to support a local company that is into recycling. Only problem is, we like where it is resting now, and might have to buy another for the intended site!!
October 2021 by Simon Calver
Great company, Excellent service, Good price.Very helpful staff (Gordon) who took time to go through stock availability and provide quote for plastic lumber and their cutting service (which I would highly recommend). Items were well packaged, and delivery was very quick. Driver extremely helpful in putting pallet in required area on drive. All in all an extremely stress free purchase and a company that i personally would not hesitate to use again and I would also recommend to others. A+++++++
September 2021 by Chris Gilbert
Requested 2 samples, not a very easy process. they arrived without being labeled, so I have no idea which is which and the colours are not very inspiring and I have no idea what shades of brown are on offer but if the sample I have is all that's on offer, I'll find it hard to place an order.
August 2021 by David Lewis
Great Company to deal with, we make gates and always use Kedel limited. The best product on the market today. Great staff and a pleasure to trade with. Thank you.
July 2021 by David Bosworth
Quite simply a terrible company if you have any problems. After chasing up a total of nine times, on each occasion l was promised a return call. The first return call l received was after nine calls over seven days. The product was lost by the courier.Get another sent straight out as it was 2 weeks since l ordered? No, Kedel?s solution was to wait and see if they found it. Called the next day to chase and was told they would send the replacement out next day delivery. I hadn?t received by midday so called to check what time it would arrive, it hadn?t been sent as they didn?t have the product in stock. Nobody thought to call and inform me and ask what l wanted to do ie refund or wait for the product.My guess is the owners have lost touch with the running of the business and are clueless as to how incompetent the whole customer service team are, nobody l spoke to could have cared any less of they tried. AVOID AT ALL COSTS.
June 2021 by Helen Roughley
So many points I don?t know where to start!
Order placed 10 April. At that time the website clearly stated that fabricated items would take 10-14 days. Full payment was taken at the time my order was placed.
When I hadn?t heard any update on the progress of my order by 4 May, I started attempting to make contact with Kedel. I attempted telephone contact and was advised to email. I emailed but emails elicited no response. I reverted back to phone calls but they achieved no clear timeframes or went unanswered.
Eventually after numerous chasing emails/phone calls I was finally given a date for delivery of 29 June - some 11 weeks after I placed my order!
But it doesn?t end there. I was assured that the delivery company would contact me to confirm a 1 hour delivery window. Needless to say this didn?t happen and I was interrupted whilst I was in the middle of a works video call by a delivery driver banging on my door!
There is a ridiculous amount of packaging and despite Kedel promoting itself on being eco-friendly, there is no attempt to reduce/re-use/recycle any of it!
The only positive thing I can say is that at least I will have no further need to have any contact with Kedel!
May 2021 by Joe B
First time I've used Kedel. Required a plastic plank for a garden shed repair.Delighted with the product, price and communication,. Excellent quality and ideal for my purpose - first class company and a pleasure doing business with.
March 2021 by David Cornwell
My company, Cheshire Canopies has used Kedel products such as the plastic wood and plastic gallows for over 2 years now. The material quality is very good and the customer service is excellent. Reasonably priced although delivery, I feel, is a little expensive. Best to buy in bulk. Overall great products, great customer service and competitive prices.
January 2021 by Ben Mcbride
Contacted them on the 12th May 2020 discussed my requirements for a memorial bench for a friend who died recently. Have had to chase constantly and was told on Monday 25th May that I would have a quote on Tuesday 26th May but so far have not received one. Still not received a quote as of 29th May. The purchase would have been in excess of £500 and I fully understood a 8 week lead time. The money for the bench was raised via Donations to a memorial garden infusing this Bench and in addition would have followed with further picnic benches being ordered for a outdoor tennis and bowling and social club. I then spoke to Lewis and explained that I will no longer be placing the offer who told me I was.being childish and throwing my toys out the pram.
January 2021 by Julian East
Poor Delivery and Service, chased the order placed over 4 weeks ago, told twice that the order would be shipepd and with me 'next week', poor communication, no updates whatsoever, then told today it had been shipped, despite being told last week it would be with me for delivery, advice is buy elsewhere as products are readily available
June 2020 by Simon Driver
Great product and good service. I was looking for something that I could use as skirting for our bathroom to replace the existing moisture resistant mdf which just wasn't up to the job and has started to disintegrate. Kedels 100 x 20mm lengths of recycled plastic lumber seemed ideal. Delivery was prompt, and the product itself is as described- easy to cut, chisel and sand (almost easier than actual wood), without any of the drawbacks. No painting required either, and looks great- happy days.
January 2020 by John Allen
I have used Kedel?s recycled planks on several occasions and the quality is great,
The staff have been very helpful
January 2020 by andy alton
Never responded to an email request for a quotation so I took my business to TimberTech
