March 2024 by Abbas Khan
Never order from here, food is late by 2.5 hours and it still hasn?t arrived. Tried calling over 20 times after an hour to ask how long and the phone was engaged. DISSAPOINTED! I want a refund I?m going into the shop to get it. When they finally picked up they tried blaming it on me saying I didn?t answer the door. New staff is needed.
March 2024 by sam Hannah
Service extremely poor at Colne road Burnley!Ordered a meal. Waited 40 mins, went to the desk, they had forgotten our order! They promised to deliver to home address. Food arrived but drink and fries missing! Rang them. 15 mins drink arrived but no fries!! Rang them to complain about incomplete order, the chinese lady hung up the phone on me!!!!Never will I order here again. Extremely disappointing. Poor service.
March 2024 by George Samanyanga
Friendly
March 2024 by Guy Tonde
The food here is good but the service is super disappointing. Every time you use the app, you need to re-register and then you can't place the order because an account already exists and it won't allow you to change passwords or retain your account. When you try to call the store, no one will answer the phone. I believe the people who run this place are seriously stupid. Rather than responding and apologising to reviews on here, focus on sorting your mess out.Won't be ordering from here again.
March 2024 by Wasim Akram
Absolutely appaling customer service, food was cold when i spoke to the manager she said i was lying. Will never be dining here
February 2024 by atif sattar
Had 2 bad experiences with this take away,Firstly order food and was charged extra 80p by the driver. Bill was 10.20 approx driver insisted its 11.00 quid. Was told by the telephone operater that the driver would drop the change of. He didn'tSecondly, ordered food on the uber eats app. Was told 4 times that the food is on its way. Waited over 1 hour before cancelling with uber eats.
February 2024 by Burhan
Chinese girl is rude. I ordered a full chicken she gave me one leg and 3 breasts and didnt even tell me. When I complained she was rude and did nothing. They give one sauce a meal!. Was a regular customer ordered everyday too shame.
February 2024 by Ali Awais
Avoid at all cost. The Chinese just keep shouting at every customer. When she makes a mistake she will never accept it.
January 2024 by Theresa Frank
Normally good but sense Charlie is gone it?s gone
January 2024 by ADAM K (Foodycam)
Tried a lot of pepes but this was probs the worst one wrap was hot but tastes like fresh
January 2024 by Diane Ingle
Please sort your phone line out its faulty and when ringing you its going to another shop not your shop
January 2024 by Abdul Wahab
Excellent food and
January 2024 by Qumar Afsar
We pay for a delivery but a simple folk would be really helpful. As I am really unwell to move around.
December 2023 by Samurai shogun
Food is great and very filling. The wraps look small but they are also quite filling. Bit pricy but its nice. All around great place. Id reccomend
December 2023 by Shai Zafar
Took so long preparing my meal then said driver left with it 10min ago after 1hr and 20min still nothing called the takeaway the manager spoke and said there was some mixup and my food was not prepared no apology no compensation spoke so rudely kept cutting me off saying if u want food stay quite and i will send it god knows who promoted but her attitude is so bad no respect for customer kept cutting my call saying i dont want to speak with u if ur going to be angry like what am i suppose to do smile and say thanku for delaying my food wid no apology and compensation wow absolute disgrace, place is good for food but staff are disgusting will never be eating here again and will tell all friends and family to avoid. If anyone reads these reviews from pepes you need to sort ur staff out and definitely replace ur manager she is so disgusting im very disappointed i have to stop going to a place that i like just because of the staff
