September 2023 by Sue Woodward-Massey
As local residents, we have used this pharmacy for decades.However, within the last 20 months, in particular, we have had an horrendous service overall.My 87 year old mother and my 86 year old father have a large number of life-enhancing drugs on repeat prescription but in my many conversations with a variety of staff I have been told their drugs may not be delivered on time and there is nothing they can do about it as they carry no stock. If necessary, I was told I could go to another pharmacy or I would have to make alternative arrangements such as using 911 or to take my parents to the hospital for emergency prescriptions but there was nothing they could do.Another common issue, is passing the blame on to Briercliffe Surgery who, when contacted, have been able to provide precise dates when prescriptions have been sent in advance so it would appear the pharmacy is at fault.Also, a young frontline member of staff often states that the prescriptions are about to be delivered only, after constant chasing, for them to be delivered days/a week later.I have contacted Briercliffe Surgery today to check and, for example, a repeat prescription for my father's monthly blister packs was sent to the pharmacy on the 31st August and he has only received them today, the 19th September despite him being about to run out. The surgery assured me that with repeat 6 month prescriptions, the pharmacy should have the drugs in stock early in order for them to be processed and delivered in a timely fashion. The anxiety and worry this situation has caused my elderly parents over a number of months has been tremendous.I would like to add that a local resident who is a front line member of staff and the delivery driver have been great. Other members of staff, however, have been downright rude, aggressive in their approach and have been extremely uncooperative.Living locally for years, the family is aware that a large number of local residents are very dissatisfied with the service provided by the Village Pharmacy.We have now moved to another pharmacy.
May 2023 by Rob Denton
Not a good pharmacy. They tell you the doctors haven?t sent a prescription through and then when you ask them to look again they blame the computer being slow to update. They can?t fill the prescription and didn?t care. Just suggested I went elsewhere. Won?t use them again
February 2023 by Katie Hodson
Diabolical service. This Pharmacy certainly lives up to its poor reputation within the local community.
January 2023 by Sandra Broadley
Lovley staff and very helpful and always helpful when doctors mix up with prescriptions and always give good advice .
December 2022 by J Smith
I am writing this review as I have several issues with the Pharmacy. Firstly, the service is unacceptable. You can be kept waiting for 10 or 15 minutes while the staff complete their informal chats or clean the counter or hoover the floor. There is no acknowledgment at all just a sullen face. I am a pensioner and regularly meet with a group of pensioners and many have the same feelings. Six of the eight people in my group feel so strongly about this we have moved our prescription service to another pharmacy and complained at the Doctors Surgery as it is pointless airing your views with any of the staff here.Secondly, there is a young women who has been there a few months who seems to be in charge as the manager and she seems to think that as long as she smiles she can talk to people in a condescending way, especially to older people. She tries to appear pleasant but has a snide attitude. She attempts to belittle and this is unacceptable. Several of my elderly friends have experienced this. Thirdly, when you ask for advice, there is no high quality advice provided. You visit a community pharmacy when you are at your lowest but to be greeted by miserable faces and impoliteness is not what you need when you feel unwell. This is not a community pharmacy to trust and respect and I have taken my custom elsewhere to a lovely pharmacy with friendly, pleasant, knowledgeable staff.
November 2022 by Nathan
One of the very few good experiences I?ve actually had in a pharmacy!Pharmacist was very helpful.The staff are fab! Will offer to deliver prescriptions if you are unable to wait.Will be back when I need some more advice.I?d rather visit this branch than go to a walk in centre.
November 2022 by Diane Caswell
Very friendly and professional, the staff are amazing, and my prescription is always ready on time, excellent pharmacists who are ready to listen , I wouldn?t change to another pharmacy
October 2022 by Gary Waddington
Not a very professional service. Went in for some advice was greeted with wipe your feet, made to stand there for ten minutes and was ignored. When I was just about to leave was asked what I wanted by, I presume the pharmacist, who was rather disdainful and clueless. Went to another pharmacist to get the appropriate treatment advice. Definitely would not recommend going here.
October 2022 by Jay W
I always receive a high standard of service from this pharmacy. Please be mindful that a pharmacy is rarely responsible for the GP's they have linked to them. This means that if your GP hasn't sent your prescription through to the pharmacy, they can't dispense your medication.The staff here are always friendly and knowledgeable. The Pharmacist can also give advice on minor ailments as well, and offer pharmacy only medications if appropriate. Good to bear in mind if you have difficulty getting to see your GP.
August 2022 by Julie Charlesworth
The rudest staff you could possibly find. They stand there talking rather than serving customers. They lie about prescriptions not being sent when the doctors have sent the request in front of client.
December 2021 by Ian Walton
Great chemist very helpful and friendly staff
July 2021 by Penny Blythe
All of the staff here go above and beyond their duties to ensure they have completely happy customers. They are very knowledgeable and will always endeavour to find out anything further if required to provide the friendliest and most professional service ever. Nothing is too much trouble here.
July 2021 by Tim Edmunds
All the staff at the Village Pharmacy are very kind and helpful. Nothing is too much trouble, and to echo a previous post, they go the extra mile.
September 2020 by J H
The women in the shop parks outside and takes up 2 parking spaces so elderly have to park further away.
July 2020 by Caitlin B
The staff are a delight and very helpful!! I cant thank the pharmacy team enough for all the help and advice over the years. I'm overjoyed to have met such lovely kind hearted people ? ?
