November 2023 by sam noreen
Disgusting customer service and they were all dressed like they going horse riding veryUnprofessional slobs
June 2023 by Vinothkumar Muthukumar
Went to deposit my business banking money bank staff not taken my cash and I have arguments with manager they was saying I am not local customer so they don?t take money. And very rudely say not accepting my cash. And the manager (Anglena)of the branch closed my account this is very unprofessional. How come virgin bank accept this kind of behaviour. Please guys when go to this branch don?t speak back to bank staff they will close your account. Ever virgin bank don?t bother about customers.
June 2023 by Stephen Illingworth
Asked few questions. He seemed to know his stuff so yes very helpful service.
April 2023 by Leigh Jaye
Lovely new girl named Jemma,always happy to help when others can't be arsed.She's still learning but puts in the effort. Very patient with me even though I'm not gud with tech
April 2023 by Leigh Jay
Lovely new girl named Jemma,always happy to help when others can't be arsed.She's still learning but puts in the effort. Very patient with me even though I'm not gud with tech
August 2022 by Steven
Visited Burnley branch this morning to hopefully open or arrange to open a child?s bank account. On arrival I was informed that it may not be possible to open one today which I totally understood. Another member of staff then came to the window and bluntly told us to come back in October when it was half term and maybe it could be opened then! As we are on holiday in October I requested to book an appointment, to then be told we don?t make appointments as there is only one person who can open children's accounts and there nothing they can do and they?re not booking appointments! They then advised as we are away on holiday in October it would probably be best just opening an account elsewhere! I was then asked which bank I use and would it not be better opening one with them! We requested the Manger to be told she?s there behind us! The Manger completely ignored us and didn?t engage whatsoever. Thankfully we got in touch with Preston branch who sorted our requests and booked us an appointment over the phone for two weeks time. There aren?t words to describe the staff at Virgin Money Burnley other than incompetent and unprofessional, I have never experienced anything like this in my life.
September 2020 by John Cheetham
Good service
July 2020 by Nicola mansfield
The 2 ladies who helped me on 19/05/20 with a fraud problem were excellent, they were so helpful after having no help from the call centre, I was told to go to my local branch which was Burnley, 5 miles from me, I didn't want to go to an actual branch with my little boy and I was feeling anxious with this pandemic we are going through but the two ladies were great, however the call centre should sort out any fraud problems and not send customers out.
July 2020 by david innes
Nice man couldn't be more helpful
June 2019 by Barbara Knight
Good bank. Been with them for years. The staff in the branch are very efficient.
December 2017 by Manzur Ahmed
Outdated bank.
October 2017 by mark morv
Great bank
April 2017 by mark morville
Great bank
