December 2022 by Chantelle Fitzgerald
I went in the bank and was chatting to a member of staff at Chorley branch last week with a lady called Becky we was speaking and I told her that I had recently had a still birth today I received a parcel it was a box full of treats and a note from her and the NatWest staff! wow all I can say is what an absolute dimond this women is! How thoughtful of her to go out her way to do this! Thank you so much for your kindness I am absolutely over whelmed I wish you all the best for the future Becky thank you again ??
November 2022 by Neil Hoban
This lovely Bank has quite legally removed the free use of our business and personal accounts without warning because of their past misdemeanours!! AVOID AND MOVE AWAY ASAP!!!!
September 2022 by Lynda Brazier
They?re good, attentive and at least still here in Chorley unlike others who have disappeared off the local High Street.
September 2022 by Ellen Walmsley
Unable to pay in a cheque via the app. Stopped by after work to pay in and the ATM outside doesn't allow you to deposit cheques. Visited on Saturday to find out they aren't open, only Mon-Fri now. What a joke, ended up going to the Post Office who were extremely helpful and I was able to deposit the cheque into my NatWest account. When I have been able to visit NatWest in the past I'm often queuing. Same issue as others have stated where staff won't man cashier desks because they're not allowed. Service has gone downhill rapidly in the past 10 years. Considering moving my money now as I get zero service from NatWest.
August 2022 by Any House Clearance
Partner took a large tub of coins to pay in. We had been saving them for a while , turns out we had over £300 !It's all sorted and counted by machine ... but 1 staff member was huffing and puffing and tutting . UNACCEPTABLE YOU STUCK UP COW
June 2022 by Lily France
Called in branch to open account and was told it was not possible I had to do it online!
May 2022 by Sean Murphy
Had an issue with my digital banking so I popped in this afternoon. Wasn't overly busy and the ladies who helped me out were lovely and couldn't do enough. Thank you!
November 2021 by Shirley Johnson
Went to the Nat West Bank in Chorley, on the 22nd November 2021. I required help. The task was bigger than I anticipated. However, on discussing the concerns with Raquel Woodward, who was on the customer reception desk.Raquel, remained, steadfast, supportive, personable whilst remaining professional and determined in understanding, and resolving my problemRaquel, gave her time to me, enlisting another staff member ' Joe' to also help ,and resolving my concerns. I would like to thank Raquel and all the staff who helped in resolving my problem . Thank you very much. Shirley JohnsonRaquel,
July 2021 by Ken Francis
Fraud section rang me to request clarification.When I rang back after a long conversation 25 minutes 33 seconds for initial call, I was informed I needed to visit my branch, there was no mention of paperwork I needed to take with me. I rang fraud section back on two occassions first call lasted 6 minutes 32 seconds and second 18 minutes 30 seconds on every occasion phone was disconnected.I therefore went to the branch after waiting 25 minutes I eventually presented my passport, utility bill and debit card to a bank employee. I outined my problem and waited while she contacted fraud section. After a further 32 minutes of conversation, I was told I needed to return with the details of the account wished to make the transfer to. The local branch employee apologised for the situation but said there was nothing she and after referring to her manager could be done at branch level to resolve the situation.Having banked with National Westminter bank for over 60 years I feel totally let down by the bank. They obviously have a fraud section that is power hunger and intent on mounting vendettas against its customers. Well not for much longer with me. Bye Natwest.
July 2021 by Rachael Carthy
Arrived to deposit some cash this week. When printing my receipt, the cashier commented on the amount of money in my account. Made me very uncomfortable and I feel it's incredibly unprofessional.
July 2021 by anne O'Brien
Arrived this morning to find the bank closed. The website says its open.It's open between 10 and 3 Mon to Fri to keep people safe. Well it's certainly keeping me safe as I'm in work everyday so there's no chance I'll be getting there any time soon. It's utterly pathetic.
August 2019 by Gerry Woods
Staff at the front doing nothing whilst one person serves at the cash till, massive queues !!! , poor effort all round.
May 2019 by smusky bacon
You need more staff, stood around waiting whilst your staff mess about doing nothing
April 2019 by KEITH
Dreadful, staff walk in and out of doors doing nothing,long queues with usually one member of staff on till.
March 2019 by voncourt .
Only one person on the paying in desk with a large queue waiting but three assistants at the front of the bank stood around?
