March 2024 by Mark Harrison
Went into branch to ask some questions about my a/c containing large amounts. Had my card taken off myself by someone called Liz.Said my a/c been closed by Blackpool branch because staff there always right when wrong .The staff acting all powerful.Looking like Ombudsman again.As was told to get in touch with Gov .UK ??Complete jokers.Will keep you all updated .Been told could take 2weeks must be busy dealing with complaints 20/02/24.Also saying misshandling a/c own money . ? a/c still frozen phoned everyday. 24/02/24My mother whos 90 had to return from Spain to sort took 1 hour at Blackpool branch manager Sam still runs the untrained customer services staff.Keep clear what a joke .RegardsCo DirectorMark Harrison.
February 2024 by Gaynor Schumelda
I had all intentions of opening an account at the Chorley branch. To my dismay I found the staff to be inpatient and rude. I said thankyou and walked out. I might add I'm not going back there!
February 2024 by John Owens
Unfortunately I had to visit this branch recently to sort out an issue however I was met by the most rude, patronising individual who couldn't care less about customer service. After 28 years with TSB I am now looking to take my business elsewhere.
February 2024 by Blueteal Review
Would not change the £10 note I got from their cash machine to £5 notes because I did not have an account with them. Not what I would call a proper bank!
December 2023 by Mark Mallone
Slow with only one desk open, if you are lucky another staff member will appear if there is a big line of people. Sometimes get nice staff, sometimes get one with an attitude problem serving.
April 2023 by Alan Bunyan
Paul the manager was brilliant
April 2022 by Leon Jones
The bank has both external and internal cash machines. You can pay utility bills via staff or a specially designed ATM that reads cheques. The whole bank has had major changes and redecorations. It's had a major physical revisions. There are no multiple staff behind glass partitions as before. They keep the doors open and some wear masks. The inside is flat, so wheelchair users have easy access in the bank. This bank was used to arrange power of attorney over my father's affairs and although it wasn't all done by this bank, they definitely aided us complete this with a solicitor.
March 2022 by Annmarie Tilston
Doesn't matter what time I phone the bank no one answered the phone ?
November 2021 by Martine
Very understanding and helpful bank staff who will guide customers with hidden disabilities. I am extremely impressed and would highly recommend this bank.
September 2020 by Euxton Tiles
The staff were very helpful when we went in on a Saturday. Saved us a 16 mile round trip to visit our own bank in Preston. Thank you.
June 2019 by James Barber
Absolutely awful!
November 2008 by Qype User (gillia?)
Offers a range of banking accounts and services to help Personal, Business and Commercial customers.Recently the branch has been refurbished and has good disabled access with a button on door.Staff are friendly and helpful, and the branch itself is light and airy.There are rooms for private consultation all on one level. Inside the branch are three cash tills which would be suitable for disabled use. The one cashtill point outside would not be suitable for disabled use. Easily found on Market st in Chorley it is on a pedestrianised road and there are good parking facilities nearby.Unfortunately there is no free parking nearby.