August 2022 by Oona hunt
You can buy a pair of school trousers in a supermarket, which has the waist adjuster sewn in the waistband, but at three times the cost Trutex does not consider a child's comfort important over their cost-cutting. Even their own staff thought this was a fault, but all the replacements had the same fault/design feature (when I emailed to complain and they confirmed this was the design). Avoid!
February 2022 by Miss NJ
* Update*Had to update. Tried ordering trousers. They said 6 weeks before they're in stock !!! Unacceptable. So tried to order blouses using the discount code Customer Service offered for all the prior mistakes/ delays in Oct . It didn't work. So they gave me another thst also didnt work, then blamed it on IT. Honestly one of the worst companies I've ever dealt with. Rubbish cheap website. Sizes aren't precise. We ordered a 36 waist got a 26 then asked for 38 & got a 40 & their return QR code for the postage label didn't work every time. Poor manufacturing, bad customer service . Although the lady I dealt with did communicate. Don't know how they are still running with so many unhappy customers. They need better QC / management & obviously don't care that they have the worst reputation in the school uniform industryVERY NEGATIVE experience. Took over 2 weeks to despatch a pair of trousers that were in stock when I ordered. Had to change for a bigger size, but QR Code didn't work for the free postage. So I had to cover this myself. Then after 6 days they sent me trousers 5 times TOO SMALL. A 26" instead of 36". Need better QC checks in the factory & warehouse. Girl on the phone acted like this happens a lot ( yet nothing is done). Clearly not learning from their mistakes hence the low reviews & ratings They should have sent me a pair out immediately but I now have to wait another week for them to process . The packers need to get their eyes tested also . Won't be buying from them again .
June 2021 by Meeya Lampon
Ordered skirt for school ~ 2 weeks before school started ~ arrived and wrong size delivered. Called customer services to be told can not discuss only accept emails and they will reply within 48 hours. They did not so I returned skirt and reordered another skirt ~ new skirt delivered with stitching faulty ~ called customer services and guess what, cant talk to human only email, again emailed and headed nothing until 5 days later and received an email from DPD saying you Trutex parcel will be delivered tomorrow. Well tomorrow just arrived And low and behold a new skirt ~~ but in the wrong size again !!!! Called customer services only to be told agin send email and they will reply within 48hours ~ which I doubt they will. Disgusting service.
May 2021 by Meeya L
Ordered skirt for school ~ 2 weeks before school started ~ arrived and wrong size delivered. Called customer services to be told can not discuss only accept emails and they will reply within 48 hours. They did not so I returned skirt and reordered another skirt ~ new skirt delivered with stitching faulty ~ called customer services and guess what, cant talk to human only email, again emailed and headed nothing until 5 days later and received an email from DPD saying you Trutex parcel will be delivered tomorrow. Well tomorrow just arrived And low and behold a new skirt ~~ but in the wrong size again !!!! Called customer services only to be told agin send email and they will reply within 48hours ~ which I doubt they will. Disgusting service.
March 2021 by Sarha Bucktowar
Uniform is what you expect and quality is average. Customer service is is very poor, three emails and two phone calls and still no one has replied.
February 2021 by Yanisa Lampon
Ordered skirt for school ~ 2 weeks before school started ~ arrived and wrong size delivered. Called customer services to be told can not discuss only accept emails and they will reply within 48 hours. They did not so I returned skirt and reordered another skirt ~ new skirt delivered with stitching faulty ~ called customer services and guess what, cant talk to human only email, again emailed and headed nothing until 5 days later and received an email from DPD saying you Trutex parcel will be delivered tomorrow. Well tomorrow just arrived And low and behold a new skirt ~~ but in the wrong size again !!!! Called customer services only to be told agin send email and they will reply within 48hours ~ which I doubt they will. Disgusting service.
February 2021 by James Hillock
Seriously unimpressed.I'm a professional looking for a new supplier and thought I'd try to keep my money local. After trying to open a trade account, I was contacted by lady who asked me for some details to which i replied. My response went unanswered for several days. When I emailed again I was told:START QUOTE`Hi JamesI passed your details to my manager.If she is interested, she will call you.Thank you'END QUOTEI've worked in customer service my entirety working career, if you think I'm giving you my money based on you being 'interested' in my business, you should think twice.Thank you
September 2019 by Robert taylor
Good quality uniform. I ordered some wrong Polo shirts. The return process was made very easy and the correct ones sent very quickly. Even uniform sent to the school was easily collected.
September 2019 by Lorna Briggs
Good service and quality items. Really disappointed though that the uniform sizing didn't go small enough for my child. Currently being swamped by her sweatshirt.
September 2019 by Maisy Thurlby
Good customer service and fast delivery. It would be great if there was a shop to collect deliveries that was nearer to home, but it was only a fifteen minute drive.
September 2019 by Tara Dunn
I had to speak to the office on two occasions as the uniform I was looking to purchase had just changed and was different to what was displaying on the website. Both people I spoke to were fantastic and really helpful. The correct uniform got delivered really quickly, despite being out of stock and is excellent quality. Top class service, thank you!
August 2019 by Hev Clegg
I had some difficulty logging in, so I phoned Trutex Direct and the lady I spoke to was amazing. I placed my order on the phone and was absolutely astounded when the uniform arrived next day.
August 2019 by ania davies
Quick delivery and the uniform fits perfectly. On website it was very easy to order and everything was clear.
August 2019 by Helen Clifton
I find the sizing of the school blazers and skirts to be way off.
August 2019 by Caroline Byard
Staff most helpful and explained details clearly. Prompt response to call too. Made the whole experience very easy. Thank you
