March 2024 by Julie Brindle
I sent a urine sample in for my 91 year old mother on the Wednesday morning27.03.2024, a lovely nurse rang me within an hour to say that traces had been picked up in the sample but she was concerned that mum had recently had antibiotics for a previous UTI, I explained that the day after she started to take them she got an infection in her foot and the district nurse had changed the antibiotics to amoxicillin which won?t completely clear the UTI. She said that she would pass this information onto the doctor and try to get the original antibiotics sent back to the care home for mum, but to ring back to reception later in the day to check. I did this and spoke to a lovely young man who said nothing had yet been done by the doctor but he would chase it up for me as mum was quite poorly. I have phoned back again today, 28.03.2024 and I was caller number two. It took 35 minutes to be answered, the young lady hadn?t got the best attitude on the the telephone and said that the sample had been sent to the labs and it wasn?t their fault it would be a bank holiday weekend (Easter) when it would be returned. This would mean my 91 year old mum wouldn?t get any medication relief for a further 5 days !!!!!!!!! When I pointed this out I was told to hold the line quite abruptly, on returning I was told that I would have to check with the chemist later to see if any prescription had been made for mum, and if it hadn?t she couldn?t do anything about it. I did mention that on ringing the doctors that the message says that all phone call are recorded and to be nice to the person answering, but surely that goes both ways ??? I think some people should try and be more compassionate to the patient.UPDATE. later the same evening a lovely young lady telephoned me from the Health centre, saying that a prescription was at the pharmacy for me to collect for mum, so she is now on the correct antibiotics and hopefully feeling much better soon xxxxx
March 2024 by Shaun
good doctors overall, wait times can be very long. but there prescription section is closed every weekend. i find it extremely difficult to get my medication around my work. also staff at prescriptions can be very rude on the desk
March 2024 by Paula Gregson
Very happy with my service here, was in desperate need of a dr, my surgery in Blackburn searched every where for some where for me, I waited a few hours but they got back to me at 4:54pm for an appointment at 7pm in Darwen health centre late surgery, I was so grateful otherwise it would of meant going back to A&E and I really didn?t want to do that, I was up there for 5 hrs with cellulitis with my 3 yr old & partner 2 days ago, just for a lung infection didn?t seem worthwhile. When in just needed medication ? top marks
January 2024 by Amy Banks
Fantastic service from DHC, thanks so much to Dr Ninan and his team. We feel very lucky to have access to such a professional, well organised and welcoming team.
January 2024 by Elle Kenyon
Terrible with care and bullies
December 2023 by Paul Tighe
Booked An Appointment At Darwen Health Centre for Barbara Castle Way for Saturday 16th December 2023 for 345pm Only to Find On Arrival I Had not been Booked In.
October 2023 by Allan Farran
Best NHS health centres I have been to
October 2023 by Scott Ferguson
Absolutely shoddy. Tried to get a referral on the 10th told next available appointment is 24th !!!! Don't even need to see a Dr want referral for bupa.. useless
August 2023 by Anne Crook
Exceptional practice, well Informed and up to date GP's, plenty of appointments available when needed, late opening hours available and fully accessible.
June 2023 by Kayleigh Raymode
Very friendly staff (reception and medical). We're always able to get appointments when needed.
May 2023 by Michael Parkinson
Walk in appointment, for a blood test. Only had to wait 5 minutes, good parking and pleasant staff
May 2023 by Gloria Petrova
Absolutely brilliant service! Reception staff is very polite ans helpful. Many thanks to Dr Simon he is outstanding.
April 2023 by Anne Owen
Every member of staff, be they admin or medical, have been absolutely wonderful since we moved my mother into their care from another practice 18 months ago. Feel very valued and looked after by this practice.
March 2023 by James Elliott
Ex-patient, needed vaccination record. Took under 2 days, full record emailed. Fast, professional service. Thank you!
February 2023 by anoushka steffani
What an amazing Dr, Dr Ninan for the first time at my new practice cant thank him enough for that what he just helped me with . Extremely knowledgeable and with patient best interest.
