March 2024 by Katie R
Good for soft play, food isn?t great and quite expensive for what it is, very understaffedKid-friendliness: Good sized soft play area
March 2024 by Michael Chambers
Very disappointing even though we booked at the hotel we couldn?t get breakfast as they were catering for non
March 2024 by sally kimmince
We had 2 nights in the premier inn next door, we had the cooked breakfast as it was early it was plated but then after 8 it went to help yourself,all meals were lovely, staff were great, although we arrived at 9pm friday and the last rounds were 9.45.Parking: Put reg in, free parkingKid-friendliness: Has a child play area or soft play inside
March 2024 by Rachel Mac
From the moment we arrived we were made to feel so welcome. This place is so family friendly, the staff are all amazing and it's so nice to see how well they work as a team and they all get on so well.The kids love coming here, the food is always delicious and fresh. We have recommended it to lots of people. Thank you for making my mother's day so special xParking: Remember to put your number plate into the computer when you enter.Kid-friendliness: Very child friendly and staff great with the kids.
March 2024 by Kathleen Creedon
Food good staff friendly,good play area for children not to dear?
March 2024 by Lauren Brown
Absolutely awful experience here today.Visited with 4 children 5 adults.2 of the childrens meals came out instantly (main before their starters) the other 2 children had to wait.2 adults where having a carvery so as we all wanted to eat together they waited until the other food arrived. 40 minutes waiting someone then came over to tell us the receipt machine hadnt been printing properly and they wanted to confirm what sides the other 2 children wanted. We confirmed, they then brought the food out 15 minutes later.The food was awful, service even worse.I asked for a manager waited 5 minutes then had to ask again! Surely if someone is requesting a manager it shouldn't need to be asked for twice.A friend did have a birthday party booked here for a few months time and requested to cancel this due to the lack of service.
March 2024 by Janet Lancaster
Nearly finished our main course by the time childrens came after asking for
March 2024 by Lucy Chapman-Coward
Made a booking for a table online as we were meeting family halfway and both travelling over an hour. Recieved email of cancellation 10 mins before but hadn?t seen it. Walked in to be told our booking was cancelled because they were full. Whole pub was empty. Woman very rude. If there was a big booking, why not say that? If kitchen closed, say that! Shocking!
March 2024 by Daniel Massey
Everything about this Brewers Fayre is great, though especially the food and the service.Had the Smothered Platter, which includes a 4oz steak (upgradeable to 8oz, which I did), chicken goujons with cheese, a gammon steak with pineapple slice, chips, coleslaw, a fried egg and onion rings.All the food was outstanding, particularly the steak which was genuinely the best piece I've ever had. Chips and onion rings plentiful and done perfectly. I'd recommend this!We were served by Patricia who is always great and friendly. You always get a good impression, that customers' experience is the top priority, and it's always been quick too. Just overall an excellent experience.
February 2024 by Naomi Tomlinson
Harry was an amazing bartender helped me out quickly with all my
February 2024 by Tracy Jones
Never in all my times I?ve been to Oakenhurst have I been given inedible food not once but two times today. Had the Sharing Platter for Starters which arrived looking on the wrong side of burnt!! but we could see they were busy so ate what we could and then waited nearly 40 minutes for our Mains - Fish & Chips and Chicken Fajita- both arrived lukewarm, not even tepid but merely lukewarm and was awful, spoke to the staff member and she arranged for them to be replaced, another 20 minutes waiting until food arrived only to find that the Fish was totally inedible- just brown mush in batter, staff member asked if everything was ok and showed her the Fish only to be told ?oh some people don?t like skin?! I nearly fell off my chair - skin is usually on the bottom of a fillet, not all of it! She was very apologetic but we just wanted to leave - £42.00 literally down the drain, most expensive Chips & peas I?ve ever had!! It was literally awful and I?ve been going for Years but never had such a problem with the food before and won?t be suffering it again - shameful and someone needs to have a word with the Chef!!
February 2024 by Jeanette Tabbinor
Ordered starter and drinks. Share platter was on the burnt side of crispy. No side plates provided. Waited 40 mins for main courses to arrive - Both were cold side of tepid. Fish and chips with unwanted burnt black batter scraps hidden under fish/ fajita chicken burger with extras that didn't arrive. Waitress was apologetic and took them back. Unfortunately, after waiting for another 25 mins, the replacement meals were poor quality and practically inedible. Waitress offered us free desert as apology but we weren't waiting around for more of the same standard of food so we declined. Worst £21 each we have ever spent. McDonald's and McFlurry here we come. We won't be back!
February 2024 by graham grice
Called in for dinner with the parents. Arrived it was packed but the atmosphere was amazing. Lucy saw us to our table and served us throughout the dinner and her customer service was 100% on the nail. Has mixed grill steak was spot on and all good nice and hot. I can see why my folks like going there so much. Really hope Lucy gets the praise she rightfully deserves. Thank you.
February 2024 by Gail Perkins
We all loved it x a fantastic party and mother's day x a brilliant roast, play area x top day ? ? ? ?
February 2024 by Daddy Beard (Beardy)
Great visit, good food, friendly staff.Parking: Parking shared with premier inn and can get very hard to find spaces. Parking needs number plate input in restaurant to get free.Wheelchair accessibility: Appears good in certain areas but there are some raised areas. Access to restaurant is good.
