January 2024 by Dom Booth
Good value for money & very reasonable beer prices, food & service were spot on although the burger was a bit dry & lacking flavour I'd definitely visit again ?
December 2023 by Julie Moss
Just had a lovely meal at Norman Jepsons with our family. Food was lovely, service fabulous....really friendly, obliging waitress and good value for money.Would recommend and we will return.Thank you.Parking: Lots of spaces including disabled spaces very near the entrance.
December 2023 by Anthony
Friendly staff and good food. Stopped in while car was being serviced, had lunch while using the free WiFi to get some work done.
December 2023 by Donna Waite
We had a function booked for around 40 guests, we'd provisionally agreed the use of some DJ equipment (as we had done on previous years) & chose our buffet options. A couple of weeks before the event, we received a call to say that they could no longer loan the DJ equipment. This was inconvenient to say the least, but back to the drawing board, & luckily, we managed to source the equipment needed, but involved a trip round the North-West! Then, two days before the event, we receive another call; the venue had lost our order & asked if we could remember the items ordered and quantities of each. Luckily, we had made a written note when placing the order, but all the same, inconvenient & an issue which we should not have to be asked to resolve. On the day of the event, we were met with crimpled & stained table cloths, & each table of eight had two miserable Christmas crackers for a centerpiece. Food appeared, but we were not informed that it had arrived. Usually, the organiser/DJ would be informed so they can announce to the guests. Later, the food was removed - again, no advisory or notification they were doing so; people were not given any last opportunities to get some food. We possibly wouldn't be leaving this review for the above issues, but the service & abysmal attitude from a particular staff member has forced it! We ordered 4 Christmas cocktails, the bar staff, rolled her eyes, & replied, 'it's going to take a while! She was then asked if ordering the same cocktail would be easier for her, 'no - it's alright' was her response, like she was doing the customer a favour! Another guest asked for a glass of water, the staff member didn't respond, just picked up a glass, went to the glass-wash & filled the glass. There was no offer of ice, & clearly the tap had not been run for long enough because the water was white/cloudy & tepid in temperature. Another ordered a glass of wine, the bar staff huffed & said that she would have to go & find it. When she returned with the bottle of wine, she then realised it was a cork top, it became apparent that was also an issue for her. She hacked away at the foil around the neck of the bottle, & clearly struggled to operate the bottle opener. Eventually, she someone to help. She handed the glass of wine to the customer & exclaimed, 'hope that's the best glass of wine you've ever had! Another guest ordered shots, this was fine until there were no washed shot glasses for the second round, & they were told to bring the glasses back to be washed! Another was questioned by the same bar staff, 'why are you here, why don't you go to town - it's not a party venue, it's a Beefeater! Another guest, waiting to be served, witnessed a receipt & cash of £45 being left for the staff member to pay off a tab. The staff member began destroying/disposing of receipts, when she came across the £45. She questioned the guest if they knew what it was, having seen, they explained that they believed a another staff member had put it there with one of the receipts she had ripped up. She argued, 'you let me rip up the receipt for it - why didn't you say? They reminded her, they didn't work for the Beefeater. Another guest was waiting to be served, now there wasn't really any obvious order of service, & people weren't sure who was next. Nonetheless, the staff member barked, 'do you want serving or not? Several other guests made comments about the same staff member, quoting 'she has an attitude problem & her hospitality skills leave a lot to be desired! At around 10:45 the lights came on with no prior warning - as far as we were aware, last orders were at 11pm! All very abrupt, clearly we were not welcome & the staff wanted us gone. It is highly unlikely we will return as a party, or individual families; & all adults having experienced unpleasantness from the bar staff.
December 2023 by Chris patel
Builders in making a noise staff in doing paperwork in the booth across from us we had our starters then had to move to another table which in a empty restaurant we should have put there when we checked in nobody apologised we couldn?t wait to get out of there spoilt our meal my partner is only 5 weeks from giving birth it not often we get out the whole experience was ruined complained to customer service who tell they will investigate but we won?t know the outcome they just ripped us off so don?t go there there are people in and out of the bar helping there selves without uniform and none of the staff cared
December 2023 by Bernard Mackley
We were a group of 4 and we all had the festive menu of 2 courses. Various starters but we all had the turkey dinner, could not have eaten sweet. Also had a voucher for 33% off food making it great value.
November 2023 by Chris Houghton
Disappointed on this visit. Only 2 staff working, manager and one bar staff meaning no table service and had to go to the bar to order food. Beefeater and only had a single type of steak available as sold out of the others. Not the best experience and the food when it did arrive wasn't very hot at all, more lukewarm ?
November 2023 by Charlotte Gouldthorpe
We have been visiting this restaurant for at least 20 years. Unfortunately we had to book the function room for a wake, however James couldn?t have done more for us, he was amazing from start to finish. Everyone said the food was lovely. Bar staff very friendly and couldn?t have done more for us given the situation. James made sure we had everything we needed kept checking in on us , always friendly and did everything with a smile. He made the afternoon so much more relaxed and easy. We had only planned for 30 however at least double that turned up! James wasn?t phased at all and just got us the extra food with a smile, couldn?t recommend this bloke More, especially for something as distressing as a wake. Everyone has complimented him since we had the function. Thanks again for making one of the hardest days that little bit easier.
November 2023 by Miss Magoo Tewkesbury
Visited two days. First day perfect, today was a new menu and a lot slower service. Prawn cocktail removed and very expensive chicken wings
November 2023 by Max B
In for breakfast & they were packed! However the service as always was excellent - food great - new member of the team served us & was good - great place for breakfast & dinner - only place we go?
October 2023 by Susan Lancaster
As always lovely helpful staff and comfortable rooms. However we were surprised to find there was no WiFi reception in our rooms ( 40 and 42). The staff said this was the case in rooms at the end of the. corridor. Very apologetic but how can a hotel survive when it cannot provide what is now considered a basic service ?
October 2023 by DONNA lawrenson
My partner and I stayed at the Premier Inn last night Sunday 17th September 2023 - we had a meal in this beefeater restaurant ? absolutely delicious! Cooked to perfection. My partner gluten free, they went out of their way to help. We had a fantastic breakfast there too this morning before heading home! The chef not only a good cook, but not a bad singer too! Thank you to all there, will definitely be back soon!Donna & Alan
October 2023 by gary hope
After standing waiting to be served for 10 mins, the young man serving the bar came over, apologised and went to get one of the floor servers. Another 5 mins went by, and he actually served us at the bar himself. At least 3 waitresses looked over, but not one of them came to see us. I will never use this pub/restaurant again.
October 2023 by Kev Egerton
Good breakfast and very attentive
October 2023 by Claire Woodmansey
We stayed at the premier inn next door and decided to eat here for our main meal.Even though the reataurant was busy and there didnt seem many staff, they ensured we were looked after.The waitress was friendly and asked us regarding alergies etc.We had a 40% off meal voucher which was even better.The food was of a good size and tasted good
