January 2024 by Liz R
I needed the toilet and had planned to buy food. I have difficulty climbing stairs, but do not have a toilet key. Disabled toilet was on the ground floor and locked. Ladies toilet was up a double flight of stairs which caused me difficulties, the loo flush system was not obvious and certainly didn't work. Neither did the2 of the hand dryers, the working one wasn't immediately visible at first.left without buying anything. Any staff around weren't obvious .
October 2023 by Danny A
the upper part that is it's only redeeming feature ,is no longer open it seems. Unless I didn't see the acess point And the Lower part is atrocious One of the worst i have seen in the UK. needs plenty of money spending on it to return it to its iconic status it used to have. I feel sorry for the people who have to work amongst it.
September 2023 by C R
Stopped as heading home, wanted something to eat. The whole eating area was unclean lots of tables needed cleaned and the floors were also stained. Burger King meal fine, you know what your going to get. Definitely needs more regular cleaning.
August 2023 by Velda T
Disgusting attitude from burger king staff member when questioned about a food choice, was told it was a franchise he didnt own the company,
January 2023 by colin e
Stopped for a toilet stop on route to Manchester, wouldn?t hurry back. Toilets are grim and very run down, never bothered using any of the other services.
October 2022 by JBReardon75
This place is, quite simply, a disgrace. It's dirty, run down and generally decaying with non-existent customer service. My advice would be to use the far better run services at Tebay. There was no soap in any of the toilets when we stopped off as a family and no hand sanitising dispenser anywhere to be seen, which is astonishing given the recent pandemic and the transition into the winter months. This place is a PR disaster for Moto services, and I just don't get how they can't see it. These are the basics. Avoid it.
August 2022 by Glodekka
Stopped on way up to Co Durham. Went into the gents, not the cleanest, but no soap to wash your hands is unforgiveable. Disabled toilets out of order so my wife had to use the lift to go to the toilets on the upper floor. Apparently the flush in the cubicle wouldn't work as well. We were going to get a snack, but the whole place looked like it needed a damm good clean, so we didn't bother. Carried on to Burton services which is also run by Moto but totally different I can't believe one company would operate two services to such varying standards.
August 2022 by Jemmafk
We popped to the loos first, ladies most were out of order and the stench was worse than death! My very not precious 5 year old couldn?t bear to go and decided she?d hold it. Then we headed up to Burger King for food and wow. Every single table was littered with rubbish, filth and dead or dying wasps, the bins were overflowing and to top it off they forgot half our order. Keep driving and save yourselves! This was late on a Sunday evening and not even close to being busy.
August 2022 by 152bobby
PLEASE just keep driving. I have not stopped at this service station in over 30 years and it is the same dirty miserable place. I'm not going to post photos, because the photos already posted tells the story. To be honest, it just needs demolished and forgotten. I had a tea and a sandwich at the Costa upstairs, there were more flies buzzing around the lights above the staff behind the counter than at a petting zoo !! It was 9.45am and the tables and floors looked liked they have not been cleaned in ages. I used to clear my table at these places before I left, but I no longer do that, because the tables would NEVER get cleaned at all. Leaving something on the table is a good indicator to staff, that it needs cleared AND cleaned !!
February 2022 by Tourist565478
I don't normally write reviews slating places, but jeez, this place is something else. Absolutely filthy. We braved a coffee from Burger King, which was a complete mess, no milk, counter top was filthy. The eating area was manky, the tables were dirty and uncleared and the radiators clearly hadn't seen soap and water since the old king died. Will avoid this filthy hovel at all costs in the future.
January 2022 by Alastair P
Burger king flame grilled burgers ,this is no secret ?? Pity you missed turning the microwave upto hot and heating the food beyond tepid. Lukewarm offerings ,served by uninterested, uninspiring young people. Numerous tables sit with Bk Wrappers on them , some of the contents sit under the chairs and tables dotted around this scruffy little hovel of a services. I dunno about taking a break here I think I need councilling for PTSD. 18 quid for this ?? Seems to be a trend amongst "restraunts" like this.Bk I'm sure that food should be heated to a temperature that fulfils the requirements set by food hygiene organisations yet I've never once seen a member of your "exemplary " staff probe food Another nasty experience served by a franchise that clearly doesn't care about customer satisfaction.
December 2021 by buffywuffy
Dirty counter tops, overflowing bins, no please or thank you from the staff, the guy "Cory" or "Cary" grunted "UH!" Instead of ""next please", the girl in the photo just plonked our drinks down and said "flat whites" again no thank you. Unclean and impolite
October 2021 by Gaybrettny
Avoid at all costs! Absolutely vile, doesn?t look like it?s been cleaned in years, toilets blocked, bins overflowing - defo stop before or after this on the motorway!
October 2021 by Simon W
Four staff too busy chatting to serve me. Very rude, clearly didn?t want to be there. Slapped my drink down without a word. Gives Greggs a bad name.
July 2021 by John M
Looks like a left over from Communist Russia. Grubby and unappealing. Disabled lift out of order. Avoid.
