February 2024 by Dave
Right from going into the shop to choose our multi fuel stove, through installing and now, a year later servicing it and sweeping the chimney, they?ve always been friendly, helpful and professional.
February 2024 by Ellen Greyling
Absolutely spectacular team, did the job so quickly and they were all so helpful throughout the process. The fitting team at CRW were lovely and polite, could not ask for better tradesmen!
February 2024 by richard slater
5 Stars+ Excellent service from start to finish. Extremely helpful and friendly, nothing is too much trouble. Everything was explained properly, plenty of advice given and Good communication. Bob is a complete Legend, such a nice bloke. I would highly recommend the Fireplace Warehouse ?
December 2023 by Ged McGee
Excellent professional service from start to finish. Bought a log burning stove and log store recently from Chris and Bob at the shop in Lancaster.Great communications at all stages and the back office staff were prompt and efficient and kept me fully informed. They even ring you back. Brilliant.I would highly recommend both Fire Warehouse and CRW without a second thought. Small businesses like this deserve to thrive and easily the best business of this type in Lancashire and Cumbria. Well done the team. I will recommend you to others. Thank you. Ged.
October 2023 by Nial Jones
Could not have asked for a better job. The staff were brilliant. The work is beautiful. Very happy.
July 2023 by Michelle Bradbury
We had a beautiful gas stove fitted into our new house by The Fireplace Warehouse. It was a big job with major hole drilling, electrical and gas installation work. We cannot fault the work that has been done and absolutely love our new stove and plinth. It has basically transformed our new house into a home.Thank you to everyone at the Fireplace Warehouse! From two very happy customers ?
December 2022 by Mark Tocher
Awesome place service was amazing bob and team really treated us well
October 2022 by Lorraine Bond
Excellent service and value from a local business. Bob was very patient and helped us choose the right wood burner for our needs.Joe and team did a fantastic job fitting out our chimney and clearing away all the mess, highly recommended
October 2022 by John Bond
Excellent service and value from a local business. Bob was very patient and helped us choose the right wood burner for our needs.Joe and team did a fantastic job fitting out our chimney and clearing away all the mess, highly recommended
April 2022 by Sue Platts
We bought a very expensive Evonics fire and surround 18 months ago but had trouble with the fire within a few months. It developed a noise which we had to wait 3 weeks for an Evonics engineer to come out and had to pay £80 for the call out. It was a bearing in the fan hence the noise. Fireplace Warehouse have a very unsatisfactory after sales service and all we were told to do was call Evonics direct. Bob hasn?t got a clue about these fires other then sell them.
March 2022 by Karen Beasley
Beautiful showroom, and Bob very friendly as said in previous comments. However, we had to pay £40 for a surveyor to visit which would be refundable should we purchase a fire from then. At the time of the visit we we would have to have a further survey of £150. So for this reason we decided to purchase elsewhere.
March 2022 by peter johnson
Don't use - bought an electric fire from them about 4 years ago and the fan has become extremely noisy (which is obviously not their fault). However, sent them an email about 3 weeks ago about a repair to it and they've not had the courtesy to reply to my email. Happy to take your money for a new purchase but after service is non existent!!! Would have expected a lot better from a family business!
February 2022 by Colin Clark
Very helpful owner. No pressure selling . Offer a comprehensive multitrade service..
May 2021 by sharon clegg
We purchased our fire and fireplace from the Fireplace Warehouse Lancaster and everything from start to finish was perfect, Bob was a star and easy to deal with, not pushy and gave us some great advice, he let us take our time making our decision on what we wanted, and we're really pleased and happy to recommend them and their excellent friendly fitting team. What makes them better than most is their after sales service , it's second to none any company can sell goods but it's a special company that looks after you afterwards, well done all ?
May 2021 by julie taylor
Absolutely brilliant service. Very pleasant and helpful and made me feel very welcome. Went out of their way to help me get the fire I wanted. I would definitely recommend Fireplace Warehouse.
