February 2024 by Dave Emmerson
Very poor service went to collect a prescription after the 5th visit over 3 weeks I gave up charged pharmacy reordered and collected in 3 days. This shop is not good.In answer to your reply one my first visit to your shop you had my prescription put it in a basket and took it to be picked saying it would be ready in an hour.... it was not. On another occasion I rang first the lady read my prescription back to me over the phone. So the issue is with Fox and Medcalfe not the GP sergery
February 2024 by G M
. The carpet is filthy. The place looks untidy. Short staffed, I read the notice. The lady was complaining about her sore back, even swearing when she bent down.Takes ages to get the prescription.I read your reply....the carpet wasn't dirty due to the weather...litter everywhere.I'll ask my MP to lend you a hoover....
December 2023 by Catherine
Closing time not accurate
November 2023 by Hannah Sawford
Absolutely amazing staff. I have been to various chemists in Lancaster and have never been happy until I started going here. Never had a mistake once and service is top quality. Always friendly and welcoming.
July 2023 by Mike Compton
Only visited this pharmacy once in my life. Yet I'm getting spammed with text messages from them, advertising private medical services. Scumbags.
April 2023 by ian ashby
Took the phone off for over an hour today..despite 3 of us trying, never have enough stock in..and give you the run around.very poor service
June 2022 by Veronica Theobald
Excellent chemist nice friendly people
December 2021 by Brian Porter
Friendly staff and good service.
September 2020 by Michelle Tyrrell
Just want to say a massive thankyou...you went above and beyond to help get meds to my mum today as i live 250 miles away and cant get to her...well done ....
September 2020 by Christine Wood
Fantastic service this morning in what must be very difficult circumstances. Thank you for all you are doing.
January 2020 by Patricia Sawicki
Over priced items. Example Nytol one a night every chemist in town is £6.29 or under, this chemist charges £7.99 Co codamol throughout Lancaster is a max of £2.29. this chemist charges over £3.00. These 2 items I 1st bought from here last year, but went to boots a few months later and was surprised at the difference in price. Pharmacist at boots give me an email address to lodge a complaint about this chemist. God knows how many other items this chemist is charging over the top. Avoid this place.
October 2019 by Angie Doyle
Very helpful, friendly staff who do all in their power to assist and reassure
July 2019 by Julie Woof
Do not use this totally unorganised ( no communication, untrained staff! ) if you need urgent medication cause they promise you prompt delivery and are a know show! Also take your prescription/cash and never have the stock in! Worst chemist in Lancaster!
May 2019 by Vibha Collenette
Picked up my prescription today .As ever the staff were very friendly and cheerful, and I even found a bargain in the £1 clearance box. All good!
April 2019 by Sandra Burr
I've been coming to this chemist since 1974 and always appreciated their excellent service especially their prescription service. But recently (new owner or newnmanagement) to save time and be more convenient all round as promotional leaflets led me to believe, I started to order my repeat prescriptions online through Emissions/Patient Access, nominating Fox & Metcalfe as my chosen chemist. It was a bit complicated to get the hang of when to collect my prescription as I always seemed to have to wait a long time if I just went in a few days later. I was then told to phone first, give an approx time when I'd be coming in to collect and they'd have it ready for me to pick up. Really? I phoned as instructed last week, arranged 12 noon to collect but still had to wait 20+ minutes for it to be produced, and then queue and wait 10+ minutes the next day for an "owed" item! On complaining I was told each time that they "were very busy". Asking for home delivery means risking missing it as no general am or pm times are offered, and THEN having to repeat the self-collection performance as above. Sadly, may have to try somewhere else
