December 2023 by jane h
Waited 25 minutes while they dispensed one prescription with two items. Go to a different pharmacy if you're able to get to another. If they'd told me the wait was so long I'd have left. I was the only person there!
November 2023 by El McCulloch
they are very slow and constantly get my name wrong also sometimes they cut my prescription in half and I have to wait a few weeks for the other half
November 2023 by Kody Jay
they are very slow and constantly get my name wrong also sometimes they cut my prescription in half and I have to wait a few weeks for the other half
June 2023 by Majs
Great local chemist, helpful what they didn't have they offered to order
April 2022 by Alison Montague
The staff at Higher Greaves pharmacy are amazing. They are professional, polite and super efficient. They know exactly what they are doing and they know exactly how to run a prescription dispensing service. I have used a few pharmacies over the last few years for collecting my prescriptions (ordered through the myGP app) and Higher Greaves is definitely the best. I won't be going anywhere else. Please don't close down!
February 2022 by Kate Haywood
Moved to this pharmacy six months ago as had bad experience at other local one from lost prescriptions to being given the wrong medication. This is a completely different story. Kind and helpful staff even ringing the doctors while I waited to enquire about a missing prescription. They text me when my medicines are ready and they make it really easy. I am so grateful to have this pharmacy nearby.
January 2022 by Raphael Daka
Service not very efficient.
April 2021 by justin
I decided to stop using this chemist and register at another as most of the time the prescription was wrong on pick up. Missing asthma medication, the chemist would always say the doctors haven't issued the prescription, however when speaking to the docs they were always adamant that it had been issued correctly and the chemist was at fault. They even printed me a document to show it had been issued. Sadly, it wasn't a one -off mistake but rather it happened most of the time. No problems with the new chemist so it think that maybe confirms it was the chemist not the doctors at fault.
March 2021 by Jade
Efficient is not how I would describe this pharmacy. Picking up a repeat prescription should be a 2 minute quick and easy job, well not for this pharmacy. Every time we use this pharmacy it seems like an impossible task.This time it took them 5 minutes to find the prescription for the customer in front of me, they were adamant it wasn?t there and then it magical appeared.Then it was my turn.. First they tried to tell me that I pick my prescription up from another pharmacy (I think I would know and I picked up the same prescription only a month prior). Back to the computer they went, asked my middle name and my address... still no prescription apparently. They asked for my date of birth, they have suddenly found me on the system but my date of birth doesn?t match to what I told them and they must phone the doctor... 10 seconds later they find my prescription sitting on the side ready to go... ?I will give it to you but now I will have to phone the doctor and sort it out? said the old lady with an attitude.I rang the doctors immediately who confirmed my date of birth was correct. They basically made me wait for 15 minutes whilst they tried to find my prescription on the computer which was sat a meter away from them and tried to tell me the whole disaster was because of an incorrect date of birth which is complete lie. My Dr surgery then asked what pharmacy I was with and said what a nightmare they are and asked if I?d like to switch, so I jumped at the chance.Unfortunately this isn?t a one off, it happens every single time I/partner need a prescription for ourselves/children. I?ve never known anything so simple be made so difficult. On a previous visit I asked the pharmacist (Male, I think the owner) advice for a rash on my daughters foot and he gave me the completely wrong product/diagnosis according to my doctor. Thankfully I now won?t be returning ? I will travel to avoid such terrible service rather than walking around the corner.
March 2021 by Alex Murphy
The nicest and most efficient pharmacy I've ever used!
March 2021 by Christine Chamberlain
Very efficient and caring quick and very friendly x
August 2020 by JamesD-94
Amazing, fantastic, awesome, incredible, excellent, I could go on and on about this pharmacy. This place is so efficient with over 12 staff you never have to wait. The staff are always polite, friendly and always go the extra mile to help me with any issues l have had. The owner Simon does everything from flue jabs, travel advice to personal consultations. There is good parking outside the pharmacy with excellent street lighting in the winter and a post box for my Christmas cards.
January 2018 by Sophie Maddocks
A wonderful community pharmacy with excellent service and staff who truly care about the welfare and health of their customers. Simone the pharmacist went above and beyond for me and gave service I have never experienced before. All staff are kind and friendly and will do their best for you. All in all a great team.
January 2018 by Bogdan Costea
the pharmacy works perfectly within the community and the service is outstanding.
January 2018 by Brian Hall
Excellent service from all of the staff here
