October 2023 by Elvin Kacani
Nowhere else on the high street is painfully slow service tolerated?.HSBC is the exception - it?s the norm here. Bring tea and biscuits for the queue, maybe a book to read.
July 2023 by Nikki Lambourne
Turned up on Saturday morning as per their website hours 9.30am - 12pm to find them closed.
June 2023 by Rebecca Samuels
Non existent service from disinterested, standoffish and rude staff, when the desk is even manned and they're not just reliant on the machines to do all the work for them. I heartily recommend changing banks if you bank in Lancaster and require in-person services.
May 2023 by Phill
Terrible customer service. Was told we have to go into the branch to open a joint account and change name of my wife. Waited 15 minutes at the counter to be told we are not making any appointments - come back tomorrow and try your luck.Asked if we could at least book an appointment which was also not possible.Why having a branch when you don't want to serve customers? And why telling customers you have to come into the branch when you refuse to serve them in such?
December 2022 by Payal Shah
Poor Service.Heard it was suppose to be the best bank in U.K. Went literally 6 times but still haven?t got my account done.
June 2022 by Danny YUAN
I hate bank,Not even deserved of 1stars
May 2022 by Lucy & Katie
Banked here years, overall friendly branch but the queuing time is not acceptable. Why only two manned desks in a city centre bank? This has been a problem since before the pandemic.
May 2022 by First Age Comics
Banked here years, overall friendly branch but the queuing time is not acceptable. Why only two manned desks in a city centre bank? This has been a problem since before the pandemic.
May 2022 by J Evans
Shocking on the phone via telephone banking now trying to get through to Lancaster Branch now to speak to a person from Lancaster
March 2022 by J E
Shocking on the phone via telephone banking now trying to get through to Lancaster Branch now to speak to a person from Lancaster
January 2022 by AnnaC-773
I am a customer with HSBC and have recently moved into the area. While agreeing that unless you have phone banking set up it is difficult to contact by phone I have excellent experience of staff in the branch. There is often a queue, but that is not the fault of the staff. Once I got to speak to someone they were thorough, patient, professional and reassuring. I could also see that they were going out of their way to help other customers. They have been fantastic with me on two separate occasions and I would have no hesitation in going there again.
November 2021 by Oxx Oz
Hi oh my God staff working in there it is unbelievable the way they treat people if you are a foreigner oh my God Don?t go There i somebody can do something about it They are so horrible
October 2021 by Brian Till
Waiting 20 minutes in queue to get told to wait over 1 hour to get to speak to with customer service still waiting writing this review what joke seen #hsbc sort it out
July 2021 by Darren james Mcmullen
Excellent customer service.
July 2021 by Rob J W
Awful branch.
