December 2023 by Allan Smith
My experience of Vision Express Lancaster can only be described as ? OUTSTANDING ? , I would certainly recommend them to everybody , the staff are obliging and courteous , the Optician was ?EXCELLENT? providing an through eye test .
August 2023 by Dave Harrison
Myself and my son was visiting Lancaster on Monday 24th July so I decided to pop in the vision express store Lancaster when we was very soon approached by a lady who made me and my son feel very uncomfortable and she was not helpful in any way. I will be informing people to avoid rude store members and to use another vision express store.
August 2023 by Carolyn Beaty
I was very impressed with the service, help and advice I receive in the lancaster branch Tuesday morning.
July 2023 by Jane Bradbury
I do hate to complain, but some of the staff are quite rude. Got some glasses which broke 3 times, kept having to take them back and one of the youngest members of staff was so rude and so standoffish.Would never use this place again.A much better one in town!!
July 2023 by Nicola Allen
Always friendly and very helpful staff, have dealt with Ruth on numerous occasions who always goes above and beyond ?
June 2023 by J B
I do hate to complain, but some of the staff are quite rude. Got some glasses which broke 3 times, kept having to take them back and one of the youngest members of staff was so rude and so standoffish.Would never use this place again.A much better one in town!!
June 2023 by Dale Bracewell
Drove 40 mins to my appointment. Paid for parking and waited in store for 30mins only to have my appointment cancelled with an insincere apology. Absolute waste of time and expense.
June 2023 by Andy Thompson
Very friendly staff, did not make me feel rushed and made the whole process stress free
May 2023 by keddy delle
Great customer service and friendly staff. A shout out to Pete and Sara. Always keen to help. I had a beautiful experience at the penny street branch.
April 2023 by Les Harris
Was seen on time. All staff very knowledgeable and helpful.Wouldn?t hesitate to recommend.
April 2023 by Ewa Redmond
They are just a salesmen with no interest of caring for eyesight! Sold unsuitable glasses to a child and don't care. All three of my family members will be moving elsewhere!
April 2023 by Carol Pickering
Everything went smoothly all staff friendly and efficient.
March 2023 by Maharani Hariga
Great service with friendly staff. Did an eye check and the experience was seamless. Imran and Martin were fantastic with the service.This is also the only place in Lancaster City Centre (as far as I know) that accept adjusting glasses bought outside their store.I went to the other optician some years ago, and was told that they couldn't help adjusting my glasses that I bought from outside the country.By chance I met Mark from Vision Express and asked if they can adjust glasses not bought from them. Which I'm glad, as now my glasses are adjusted by the team and it feels comfortable again!
February 2023 by Nathan Matthews
Great customer service and great range of glasses. Big thank you to Mark who helped me today. Used to use a different opticians for 20+ years, but since switching to VE a couple years ago, the service I have received is fantastic, wouldn't go anywhere else.
December 2022 by Claire Smith
Rude staff. Unable to get pram through the front door and rather than the member of staff open the second door and help me in he told me to wait in the doorway (10 minutes) before getting his very short female colleague to try to open the other door with the star key. She was unable to as she was too short so eventually he had to help.. he undid the lock and ran back to his desk, leaving me to juggle doors to try to get in. 20 minutes in total to get into the place and a very rude unhelpful male member of staff. Not an accessible place and rude staff.